Lead Tools Support Engineer - LM3 Laser

We are seeking a skilled

Lead Tools Support Engineer /



ALM Tools Administrator

to join our team on a

6-month contract-to-hire

basis. This role is critical in supporting engineering project teams by administering, configuring, and providing training on

Micro Focus ALM/QC/Octane

tools. You will be the first point of contact for user management, troubleshooting, and coordination with IT regarding ALM tools, ensuring that project and business needs are met efficiently.

Key Responsibilities:

Administer

Micro Focus ALM

tools, including license management, user creation, project setup, and usage monitoring.

Support engineering teams with

tool configuration, customization, and user training

.

Serve as the primary contact for

troubleshooting

and resolving ALM tool-related issues.

Develop training materials

and guide users on ALM tool best practices.

Coordinate with IT

for tool upgrades, new implementations, and pilot testing.

Monitor and manage

centralized services like license servers, databases, and application services.

Create automation scripts

to simplify repetitive tasks and enhance user experience.

Support PMT organization

in deploying current and new tool suites for engineering projects.

Extract and analyze data using

SQL queries, VB scripting,

and

Micro Focus ALM OTA API

.

Collaborate across time zones

to support multiple projects and maintain consistent tool performance.

Leadership Expectations:

Champion inclusion and create an environment of support and trust.

Communicate effectively, ensuring clarity in both technical and non-technical discussions.

Build strong relationships across teams to achieve project goals.

Instill accountability and a proactive approach to problem-solving.

Encourage growth and development through mentorship and feedback.

Drive innovation and continuous improvement in tool usage and processes.

Qualifications:

Minimum of

6 years

of relevant experience with

Micro Focus ALM/QC/Octane

.

Bachelor’s degree preferred or equivalent experience.

Strong

organizational, analytical, and problem-solving

skills.

Proficiency in

SQL, VB scripting,

and

Micro Focus integration

.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Join us in this opportunity to leverage your

ALM administration expertise

and drive impactful solutions in the

financial services

industry. Apply today and take the next step in your career!