Lead -Unified Communication and Network Engineer - Smart IMS. Inc
Plainsboro, NJ 08536
About the Job
Position Name: Lead -Unified Communication and Network
Role: Network & UC Operation Lead
Location: Plainsboro, New Jersey
FULL TIME
Summary
The Lead -Unified Communication Network Operations Manager will oversee the operations and management of the organization's unified communication infrastructure, with a specific focus on Cisco
Webex (Calling and Contact Center) and SD-WAN technologies. This role requires a deep understanding of network operations, unified communication platforms, and the ability to manage and optimize these systems to ensure seamless communication and collaboration across the organization.
Key Responsibilities:
Role: Network & UC Operation Lead
Location: Plainsboro, New Jersey
FULL TIME
Summary
The Lead -Unified Communication Network Operations Manager will oversee the operations and management of the organization's unified communication infrastructure, with a specific focus on Cisco
Webex (Calling and Contact Center) and SD-WAN technologies. This role requires a deep understanding of network operations, unified communication platforms, and the ability to manage and optimize these systems to ensure seamless communication and collaboration across the organization.
Key Responsibilities:
- Network Operations Management:
- Lead the day-to-day operations of the organization's unified communication networks, with an emphasis on Cisco Webex and SD-WAN environments.
- Monitor and manage network performance, ensuring optimal performance, reliability, and availability of all UC systems.
- Troubleshoot network and UC issues, performing root cause analysis and implementing solutions to prevent recurrence.
- Oversee network configurations, maintenance, and upgrades related to Cisco Webex and SD-WAN systems.
- Unified Communication Systems Management:
- Manage the deployment, configuration, and support of Cisco Webex Calling as well as Contact Center Solutions
- Ensure the integration and functionality of Cisco Webex within the organization's existing IT infrastructure.
- Oversee SD-WAN operations, ensuring that the network supports the performance and security requirements of the unified communication systems.
- Coordinate with vendors and service providers to manage and maintain UC infrastructure.
- Collaboration & Communication:
- Serve as the primary point of contact for all Cisco Webex and SD-WAN-related inquiries and escalations.
- Collaborate with IT and business teams to design and implement UC solutions that meet the organization's needs.
- Provide regular updates and reports to senior management on the performance and status of UC and network systems.
- Team & Site Leadership:
- Manage a team of network and UC specialists, providing guidance, mentoring, and professional development.
- Manage all site related critical IT/Network/UC/Wi-Fi issues.
- Establish and enforce operational procedures and best practices for UC and network management.
- Conduct performance evaluations and manage team workloads to ensure efficient operation.
- Education:
- Bachelor's degree in information technology, Computer Science, Telecommunications, or a related field. Relevant certifications (e.g., Cisco Certified Network & collaboration Professional (CCNP), Cisco Certified Specialist, etc.) are highly preferred.
- Experience:
- Minimum of 5-7 years of experience in network operations and unified communication systems, with specific expertise in Cisco Webex and SD-WAN technologies.
- Experience working with Service Now ticketing system will be added advantage
- Proven experience in managing and optimizing UC systems and networks, including troubleshooting and performance tuning.
- Experience in leading and managing technical teams.
- Skills:
- In-depth knowledge of Cisco Webex calling, contact center solutions is desired
- Strong understanding of SD-WAN architecture and its application in supporting UC environments.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex network and UC issues.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Source : Smart IMS. Inc
