Lead, Unified Communications Services at University of California, San Francisco
San Francisco, CA
About the Job
Job SummaryRecognized organization-wide expert
Has significant impact and influence on organizational policy and program development
Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure
Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources
Significant barriers to entry exist at this level.The Lead, Unified Communications Services will positively impact UCSF’s operations and culture by ensuring UCSF’s IT Digital Workplace Unified Communications Services are integrated and effective in service of the University’s mission
This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students
This role will execute UCSF’s vision while modeling UCSF’s culture and values.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF
For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $113,500 - $258,100 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services
Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization
Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel
UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers
IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF’s integrated communications, collaboration, and audio-visual systems
This encompasses a wide array of technologies such as telephony, voicemail, audio visual technology, video conferencing, and collaboration platforms.The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research
The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.Required QualificationsBachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.7 to 10 plus years’ experience working in one or more of the following fields: digital workplace communications, network services, information technology, or related field.Significant experience in unified communications engineering design, implementation, and maintenance for large organizations.Significant experience in Zoom Digital Workplace Services and integrations.Expert level of knowledge of practices and techniques of the voice, video and data field
In-depth understanding of network hardware platforms and working with network management systems.Motivates and inspires staff to improve the industry alliance program.Models strong customer service skills. Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams
Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources
Able to lead data gathering efforts seeking information from multiple and diverse sources.Experience operating as a point of escalation.Demonstrated understanding of how decisions affect teams.Demonstrated ability to make decisions with integrity.Demonstrated expert level of experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion, and belonging.Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes
Has demonstrated experience leading in an ever-changing, fast-paced environment.Preferred QualificationsExtensive level of experience in a leadership or management role, overseeing a team of technical professionals
Ability to align unified communications initiatives with broader IT strategies and goals.Expert level of project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.Extensive experience with industry-standard unified communications technologies and protocols such as SIP, H.323, WebRTC, and VoIP.Expert knowledge of professional communications and network systems, network protocols and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.Demonstrated leadership/management skills, including abilities in persuasion, negotiation, change management, and mentorship.Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Red Hat, or equivalentCertified Telecom Engineer, Certified IP Telecom Network Specialist, or equivalentAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care
It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences
We bring together the world’s leading experts in nearly every area of health
We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care
Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000660 COMM AND NETWORK TCHL ANL 5 Job CategoryClinical Systems / IT Professionals Bargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 Hours Additional Shift DetailsM-F, 9am-5pm, as required after hours supportDepartment Name: IT Voice SystemsPosition Type: Full TimeReq Number: 80641BR
Has significant impact and influence on organizational policy and program development
Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure
Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources
Significant barriers to entry exist at this level.The Lead, Unified Communications Services will positively impact UCSF’s operations and culture by ensuring UCSF’s IT Digital Workplace Unified Communications Services are integrated and effective in service of the University’s mission
This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students
This role will execute UCSF’s vision while modeling UCSF’s culture and values.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF
For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $113,500 - $258,100 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services
Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization
Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel
UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers
IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF’s integrated communications, collaboration, and audio-visual systems
This encompasses a wide array of technologies such as telephony, voicemail, audio visual technology, video conferencing, and collaboration platforms.The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research
The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.Required QualificationsBachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.7 to 10 plus years’ experience working in one or more of the following fields: digital workplace communications, network services, information technology, or related field.Significant experience in unified communications engineering design, implementation, and maintenance for large organizations.Significant experience in Zoom Digital Workplace Services and integrations.Expert level of knowledge of practices and techniques of the voice, video and data field
In-depth understanding of network hardware platforms and working with network management systems.Motivates and inspires staff to improve the industry alliance program.Models strong customer service skills. Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams
Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources
Able to lead data gathering efforts seeking information from multiple and diverse sources.Experience operating as a point of escalation.Demonstrated understanding of how decisions affect teams.Demonstrated ability to make decisions with integrity.Demonstrated expert level of experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion, and belonging.Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes
Has demonstrated experience leading in an ever-changing, fast-paced environment.Preferred QualificationsExtensive level of experience in a leadership or management role, overseeing a team of technical professionals
Ability to align unified communications initiatives with broader IT strategies and goals.Expert level of project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.Extensive experience with industry-standard unified communications technologies and protocols such as SIP, H.323, WebRTC, and VoIP.Expert knowledge of professional communications and network systems, network protocols and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.Demonstrated leadership/management skills, including abilities in persuasion, negotiation, change management, and mentorship.Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Red Hat, or equivalentCertified Telecom Engineer, Certified IP Telecom Network Specialist, or equivalentAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care
It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences
We bring together the world’s leading experts in nearly every area of health
We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care
Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000660 COMM AND NETWORK TCHL ANL 5 Job CategoryClinical Systems / IT Professionals Bargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 Hours Additional Shift DetailsM-F, 9am-5pm, as required after hours supportDepartment Name: IT Voice SystemsPosition Type: Full TimeReq Number: 80641BR
