Lead Water Restoration Technician - RestoPros

RestoPros helps property owners and families recover from life-changing damage to one of their most important assets. RestoPros of Charlotte is locally-owned and operated within a nationwide network. We provide residential and commercial restoration and remediation to properties damaged by water, fire, smoke, and mold. We are an industry leader in restoration and have a reputation for quality service, professional expertise, timely response, and best class in customer service.

A technician is responsible for performing the water mitigation for residential and commercial properties while providing excellent customer service. This is a labor-intensive construction related position that has a rotating “on call / emergency response” requirement.

• Visit new assignments/jobs, interface with the customer.
• Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
• Accurately scope the damages, perform mitigation services, provide documentation to their manager for approval.
• Develop moisture mapping and create drying-log and documenting the job.
• Be capable of carrying heavy loads of debris, damaged materials, and equipment from the property.

Qualifications:

• Be customer service oriented and focused on the needs of the customer and team members.
• Be ready, willing and able to work and be available for overtime when needed.
• Be able to work unsupervised.
• Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
• Willingness to undergo a background check and driving record check.

Experience:

• At least one (1) year of experience in the mitigation industry
• Working knowledge of drying equipment and machinery
• IICRC WRT, AMRT, ASD Certification (preferred)

Benefits:

• Vacation and Paid time off
• Company Phone and Computer
• 401(k) & 401(k) matching
• Health, Dental, Vision Insurance

Pay: $25.00 - $30.00 per hour Bonuses

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