Lead Worker (Custodial) - Phoenix

• At least one years’ experience in a custodial operations facility or comparable setting
• Additional Preferred Qualifications:  N/A
• Certification or equivalent preferred in N/A (enter N/A if not applicable to this position): N/A
• Some Lead Worker positions require working knowledge of computer operations, such Microsoft Word, and completion of spreadsheets using Microsoft Excel.  

• Must be authorized for coverage under agency insurance if operating agency vehicle, have good driving record, valid driver’s license, and/or required level of personal auto insurance.
• Must be able to satisfactorily complete a background check, per company requirements.
• Listening, verbal, and written communication skills.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation – adequate volume speech.
• Ability to effectively build and maintain positive working relationships with management and peers.

• At least one year of experience in a similar position (lead role) is desired.

• Orient new employees, including explaining their duties, taking them on a familiarization tour, and assigning them worksheets for reference.

• Indoctrinate employees in procedures for reporting and responding to fires, hazardous conditions, and items requiring immediate repair.
• Ensure that personnel are trained to perform work in accordance with safe and up-to-date cleaning procedures and methods.
• Complete work schedule for employees, make work assignments, follow up to ensure work is being performed properly, and that time motion forms are completed daily and adhere to company rules and regulations.
• Responsible for ensuring that the company issued pager (if assigned) is carried and is operational during assigned work hours for communication with supervisor and the office staff.
• Responsible for ensuring that all buildings and assigned vehicle(s) are secured, and that keys are controlled according to policy/supervisor instructions.
• Responsible for ensuring that proper maintenance of assigned vehicles is performed on schedule and/or when issues are identified, and that employees are operating vehicles in a safe manner in accordance with company policy and rules/regulations of the government facility.
• Responsible for coordinating all matters related to the successful operation of the project with the supervisor, including recommendations for hiring decisions and/or appropriate actions to address performance and/or conduct/attendance issues as needed.
• Schedule periodic work with assigned team members to ensure compliance with the performance work statement (PWS) provided by the supervisor.
• Ensuring personal protective equipment is worn as required.
• Daily inspection of assigned areas to ensure timely and proper quality cleaning is being accomplished, cleaning discrepancies are cleared promptly, and/or notifies the supervisor of any/all buildings or areas that were scheduled to be cleaned that were closed or inaccessible. 
• Responsible for maintaining supply inventory, including proper labeling, stocking in an organized/neat manner, and ordering supplies in a timely manner so that adequate inventory is always available.
• Report all operational problems beyond your capability to remedy to the supervisor.
• Report all employee on-the-job accidents/incidents to the supervisor promptly.
• Periodically inspect assigned equipment, and report broken, unsafe, or faulty equipment to the supervisor.
• Notification to supervisor regarding customer complaints. 

• Performs other duties as required to fulfill janitorial contract obligations or changes based on customer needs.
• Some positions may require using a computer operating on the Windows operating system to perform word processing with Microsoft Word and completing spreadsheets using Microsoft Excel is required for some Lead Worker positions.

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and situations.
• Ability to move safely about work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

• Must be able to change routine in a positive manner.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors on a daily basis.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict and make effective decision even in emergency situations.
• Must be able to exercise good judgment to maintain a safe work environment.

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