Lead, Workstation Support - BlueCross BlueShield of South Carolina

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Position Notes: 

• Onsite working standard business hours but some nights/weekends will be required

Responsibilities:

• Senior Technician with broad technical knowledge whose duties may include being responsible for leading staff performing technical support functions or managing special projects in area of expertise as assigned by management. Assists less experienced technicians. Performs additional support via analysis and research. Considered a subject matter expert in all aspects of Workstations; specifically how the operating system and applications interact with internal/external networks/infrastructure. 
• 30% Handles escalated and complex issues from customers to include researching, analyzing, and resolving problems. Communicates findings to customers. 
• 30% Responsible for project leadership that may involve business mandates relating to issues, training and work instructions for new and existing staff, system and new business transitions, departmental process improvements, standard system testing and support, etc. 
• 25% Adhere to and monitor established team performance metrics as established by Manager. Ensures proper reporting of work efforts. Develops and presents a variety of routine and ad hoc reports on departmental statistics as requested by management and as needed for customers. 
• 15% Keeps apprised of new technologies related to workstation support procedures. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. May order replacement parts and track status/inventory of items. 

Required Skills and Abilities: 

• Advanced system research and analysis skills. Comprehensive knowledge of relevant software and tools used by the company/contract. Project management expertise and advanced technical support skills involving customers at all technical levels. Solid leadership skills. Excellent organizational, judgment, customer service, and both verbal and written communication skills. Excellent spelling, punctuation, and grammar skills. Ability to handle confidential or sensitive information with discretion. 

Required Software and Other Tools: Familiarity with computer and workstation equipment. 

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. 

Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. 

Degree Equivalency: 2 years of job related work experience. 

Required Work Experience: 6 years of technical operations support experience. Required Training: A+ certification

This is the pay range that Magnit reasonably expects to pay someone for this position is $30.00/hour - $35.00/hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. 

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now!