Leader Development Program - Chick-fil-A

DescriptionWe are looking for part-time or full-time, enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A. We pride ourselves on having the best people in the business. This is a fast-paced environment and we have high expectations of our employees, and higher expectations for our leaders.

The Leadership Development Program is targeted at individuals that have a passion to grow, to learn, and to lead. All candidates will start as either a front counter or a kitchen team member and will have the opportunity to grow into a leadership position at an accelerated pace. We make no guarantee that a candidate will grow into a leadership position however; we will do our due diligence to provide the necessary resources and feedback that will enable and expedite the candidates growth.

Our Leader Development Program is built on great leaders who embody our core values (Serving others, Making relationships, Integrity, Learning, and pursuing Excellence) and who have a passion to serve our team members, guests, and community on a daily basis. This program is designed to give future leaders a hands-on experience on how to successfully run a business starting with the fundamentals. It hones in on leadership, talent, customer experience, sales & brand growth, and financial stewardship. We are currently looking for potential team members that want to serve others and grow their leadership skills.

Roles and Responsibilities:

• Effectively coach team members to obtain desired outcomes
• Ensure that restaurant operations are flowing smooth
• Ability to hold others consistently accountable
• Willingness to have crucial conversations
• Ensure that products and guests’ experience are consistent with our brand, culture and standard of excellence
• Communicate clearly and appropriately with guests, fellow team members and leaders
• Customer service; courteously greet guests, take orders, explain and suggest menu items
• Be on your feet for long periods of time
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping the dining room and restrooms clean
• Stock products and supplies
• Prepare, assemble, and serve products to food stations and guests
• Ensure restaurant complies with third party and Health Inspection Standards
• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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