Leader, NE Region DTC Sales - American Standard

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

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We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

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This role serves as the Regional Sales and Operations Manager for American Standard’s DTC efforts. Assists with the development of American Standard’s selling process, hiring, training and managing sales representatives. Responsibilities include managing the selling process and teams of salespeople in multiple markets, and to achieve aggressive sales targets, customer satisfaction scores and advertising ROI. Performance is measured by the region’s cumulative NSLI (Net Sales per Lead Issued) metric.  This position will cover the Northeast region.

Who we are: American Standard Home Services is a division of American Standard.  The company markets, manufactures and installs direct to consumer solutions for showers, baths and walk-in tubs. Making bath remodels simple with easy installation solutions that raise the standard of living through quality, safety and smart design is the focus of ASHS. Installation and service is at the heart of everything we do.

• Manage the sales process closely, providing leadership, direction and support to field sales teams.
• Assist in the development and continued optimization of the sales process
• Recruit, hire and train sales teams
• Manage sales teams to achieve sales targets while maintaining high levels of professionalism
• Oversee and approve sales contracts
• Interface with Marketing team to maintain high rate of return on advertising spend
• Maintain metrics on all key deliverables (sales, leads, customer satisfaction etc.)
• Maintain a weekly reporting rhythm and feedback sales needs to business leadership
• Provide local market feedback on Install Partners as needed.
• Work closely with Business Leaders to develop go forward strategy for Direct Response Channel
• Develop and deliver ongoing training programs that will keep products and features fresh in sales team’s minds with a focus on adding brand value and improving close rates.

• Minimum of 3 years of sales leadership/management experience in a similar direct response field, and dealing with Sales and Customers on a daily basis.
• Computer proficiency required, specifically in Google Applications.
• Strong written and verbal communication skills.
• Ability to relate to distinct audiences including customers, sales representatives, and various levels of management. 
• Conducts self with a high degree of professionalism.
• Ability to multi-task.
• Travel required, up to 25 %.
• Location flexible to support the Northeast region of the US.

The Hiring Salary Range for this position in an annual salary is $64,000.00-$91,000.00 

(Salary offer to be determined by the applicant’s education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)

Other Compensation: This role will be eligible to participate in the monthly LHS Incentive Plan.

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.