Leadership Development Program - Chick-fil-A
Portsmouth, VA 23707
About the Job
Join Our Team at Chick-fil-A Frederick Blvd!
Are you ready to build your career with one of the nation’s most respected companies? Chick-fil-A Frederick Blvd is excited to offer a Leadership Development Pipeline (LDP), a 30-36 month developmental program designed for individuals who are passionate about growing their business acumen and restaurant leadership skills. This program is led by our Owner/Operator and Executive Director and prepares participants for future leadership opportunities within Chick-fil-A or other businesses.
Responsibilities/Learnings:
- Recruit, hire, onboard, and supervise Team Members, including new hire and payroll paperwork, labor scheduling, payroll management, and performance reviews.
- Develop and implement training plans to ensure Team Members meet Pathway standards.
- Conduct performance reviews and create performance management plans.
- Foster role clarity and clear communication among the team.
- Ensure compliance with employment laws by developing processes and procedures.
- Analyze the Restaurant’s performance in people, quality and customer service, sales, brand growth, and financial returns. Develop a 30/60/90-day business plan.
- Analyze Customer Engagement Monitor survey results and strategize to enhance them.
- Evaluate vendor performance and manage vendor relationships.
- Oversee inventory and ordering processes, training Team Members as needed.
- Identify and solve business bottlenecks, innovating to maximize throughput.
- Use data analysis to make optimal business decisions for financial success.
Business Acumen Opportunities:
- Operations & Restaurant Management
- Talent Development (Recruiting, Hiring, Training, Developing Others)
- Financial Management
- Sales & Brand Growth
- Community & Staff Networking
- Quality Assessment
- Leadership 1:1 Coaching
Requirements:
- At least 1 year of experience in a high-volume, fast-paced, guest-focused environment (previous Chick-fil-A experience preferred).
- Ability to work independently with minimal oversight.
- Strong business judgment and decision-making skills.
- Experience in team leadership.
- Problem-solving and analytical skills.
- Ability to provide clear and consistent feedback.
- Ability to manage conflict respectfully and promptly.
- Responsibility and initiative.
- Effective listening and understanding skills.
- Curiosity about the needs of those around you.
- Ability to quickly establish rapport and inspire others.
- Clear and concise communication.
- Flexibility to adapt work schedules to meet business demands (weekend availability required).
What We Offer:
- Great work environment with Sundays off.
- Competitive pay.
- Tuition assistance, including 100% tuition coverage while attending Point University Online.
- Scholarship opportunities.
- Free meals.
- Paid time off.
- 401k with 3% Match.
- Counseling Services.
- Dental, Vision, and Medical Insurance.
- Exceptional training, leadership development, and advancement opportunities.
Join us as we strive to be our community’s most caring business. You will be encouraged, developed, and inspired! Apply today and take the first step toward a rewarding career with Chick-fil-A Frederick Blvd.
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.