Learning Management System Administrator - Connect Staffing Inc.

Connect Staffing, Inc. seeks an LMS Administrator for a long-term contract role with a top corporate employer headquartered in Atlanta, Georgia. This individual will perform user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes. Hourly rate up to $36.55/hr based on experience.  Responsibilities include:

• Monitor the feedback loop daily to identify any issues within the content or LMS. 
• Documenting information on each reported incident to identify trends. 
• Providing frontline e-learning tech support to users. 
• Diagnosing issues and selecting the right mitigation, escalating when needed. 
• Communicating professionally with users experiencing technical issues. 
• Updating knowledge articles based on evolving information. 
• Proactively sharing concerns and ideas with the FOP LMS team and making recommendations where appropriate. 
• Working with the corporate LMS team to ensure system updates are communicated, tested, and supported. 
• Building and maintaining LMS curricula, items, assessments, and content objects. 
• Initiating ad-hoc reports for the Learning team and stakeholders.

Qualifications:

• Minimum two years of recent experience as an LMS administrator, specifically including modules related to users and e-learning content. 
• Minimum two years’ experience providing frontline technical support to e-learning users. 
• Preferred recent experience in SuccessFactors Cloud LMS within the last year. Learning SFX Accreditation is preferred but not required. 
• Effective verbal and written communicator. 
• Customer-focused with the ability to render professional support to frustrated users. 
• Critical thinker able to triage issues, provide solutions, and identify trends. 
• Self-starter who engages the expanded team to escalate issues as appropriate. 
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams and Outlook

Connect Staffing, Inc., is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other status protected under federal, state or local law. To request a reasonable accommodation in the application/hiring process or if you need assistance due to a disability, please contact us at 678.274.6367 or email msp@connectstaffinginc.com.