Learning Technology Administrator GME - HCA Healthcare
Brentwood, TN
About the Job
Description
Introduction
Do you have the career opportunities as a Learning Technology Administrator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
_Note: Eligibility for benefits may vary by location._
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Learning Technology Administrator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The Learning Technology Administrator position provides technical administration and support for learning technologies used at HCA for Graduate Medical Education (GME). This position provides recognized knowledge of product features, functionality and utilization of products. This position collaborates with business partners to meet training objectives for initiatives that are projected to deliver business value. This position communicates detailed product functionality or changes, identifies and escalates significant issues, and ensures the products meet specified requirements. Primarily, this position is responsible for maintaining the technical structure for the HealthStream Learning Center, HCA’s Learning Management System. This position serves as a resource in supporting the programs within the HCA GME portfolio by performing a variety of activities related to successful educational programming.
+ Collaborating with Director of GME Education to develop and implement GME’s eLearning strategy.
+ Maintaining advanced facility hierarchy and import files in the HealthStream Learning Center (HLC) including complex customizations and translations to improve structure and maximize benefits.
+ Maintains contracts with HealthStream for utilized services.
+ Serving as point of escalation from business users to Client Support Services and HealthStream. Oversee system support, customer support, incident resolution, and issue escalation procedures. Independently handling advanced technical, administrative and coordination support for issues related to the HLC. Manage issues escalated to the vendor if applicable.
+ Partnering with the vendor to maintain advanced data integrity, manage course content and technology-driven components of the LMS environment (system, interfaces, data feeds). Providing hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users and vendors. Advancing the Quality Assurance process for hosting of new online courses in the HLC. Manage and implement advanced business maintenance requirements for courses in production including resolution of course issues, discovery of new configuration requirements and the configuration of constituent applications. Oversee deployment of changes into production.
+ Providing advanced, independent consultation to business owners on system processes and the use of functionality for enterprise training initiatives. Leverage specialist-level knowledge of product functionality to contribute and determine requirement definition activities, including initial development and deployment of training initiatives and ongoing activities.
+ Subject matter expert for HLC technical structure and procedures for related projects. Continually mature advanced understanding of how business owners/practitioners utilize the product(s), by maintaining strong relationships with business partners and product users.
+ Working independently with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems. Interfaces directly with a wide variety of end-users and technical counterparts in other facility, division and corporate roles. Focuses on advancing and ensuring customer satisfaction and optimal utilization of HealthStream’s platform and services. Serves as the customer’s advocate within the HealthStream operating environment by championing their ideas, issues and needs.
+ Representing the product manager on projects, contributing advanced knowledge of product features and functions, and working with software vendors, business users, and product development peers to understand new product features. Contribute expert-level product knowledge to trainers, documenters and testers.
+ Ensures system scalability and stability by developing and enforcing HCA/GME policies, processes, and reporting. Maintain timely and professional written and verbal communications with faculty members, content experts and other related partners.
+ Collaborating in vendor evaluations for products that are projected to deliver significant business value, require infrastructure changes, or present significant technical or operational risk. Apply a proficient understanding of how GME utilizes the product(s), by maintaining strong relationships with the business partners and product users.
What qualifications you will need:
+ Bachelor’s Degree from an accredited program providing training in a related field and a minimum of seven (7) years of professional experience in managing learning management system
+ Expert-level experience with eLearning develop tools/authorware and basic HTML coding skills
+ Expert-level experience at hierarchy management for a Learning Management System.
+ Knowledge of eLearning standards such as SCORM
+ Ability to model values of the organization.
+ Excellent leadership and organizational skills.
+ Ability to handle multiple priorities in a fast-paced environment.
+ Proven skill in managing customer expectations.
+ Demonstrated written and verbal communication skills.
+ Excellent collaboration, facilitation, relationship management, and negotiation skills.
Physician Services Group (https://careers.hcahealthcare.com/pages/physician-services) is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Learning Technology Administrator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Introduction
Do you have the career opportunities as a Learning Technology Administrator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
_Note: Eligibility for benefits may vary by location._
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Learning Technology Administrator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The Learning Technology Administrator position provides technical administration and support for learning technologies used at HCA for Graduate Medical Education (GME). This position provides recognized knowledge of product features, functionality and utilization of products. This position collaborates with business partners to meet training objectives for initiatives that are projected to deliver business value. This position communicates detailed product functionality or changes, identifies and escalates significant issues, and ensures the products meet specified requirements. Primarily, this position is responsible for maintaining the technical structure for the HealthStream Learning Center, HCA’s Learning Management System. This position serves as a resource in supporting the programs within the HCA GME portfolio by performing a variety of activities related to successful educational programming.
+ Collaborating with Director of GME Education to develop and implement GME’s eLearning strategy.
+ Maintaining advanced facility hierarchy and import files in the HealthStream Learning Center (HLC) including complex customizations and translations to improve structure and maximize benefits.
+ Maintains contracts with HealthStream for utilized services.
+ Serving as point of escalation from business users to Client Support Services and HealthStream. Oversee system support, customer support, incident resolution, and issue escalation procedures. Independently handling advanced technical, administrative and coordination support for issues related to the HLC. Manage issues escalated to the vendor if applicable.
+ Partnering with the vendor to maintain advanced data integrity, manage course content and technology-driven components of the LMS environment (system, interfaces, data feeds). Providing hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users and vendors. Advancing the Quality Assurance process for hosting of new online courses in the HLC. Manage and implement advanced business maintenance requirements for courses in production including resolution of course issues, discovery of new configuration requirements and the configuration of constituent applications. Oversee deployment of changes into production.
+ Providing advanced, independent consultation to business owners on system processes and the use of functionality for enterprise training initiatives. Leverage specialist-level knowledge of product functionality to contribute and determine requirement definition activities, including initial development and deployment of training initiatives and ongoing activities.
+ Subject matter expert for HLC technical structure and procedures for related projects. Continually mature advanced understanding of how business owners/practitioners utilize the product(s), by maintaining strong relationships with business partners and product users.
+ Working independently with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems. Interfaces directly with a wide variety of end-users and technical counterparts in other facility, division and corporate roles. Focuses on advancing and ensuring customer satisfaction and optimal utilization of HealthStream’s platform and services. Serves as the customer’s advocate within the HealthStream operating environment by championing their ideas, issues and needs.
+ Representing the product manager on projects, contributing advanced knowledge of product features and functions, and working with software vendors, business users, and product development peers to understand new product features. Contribute expert-level product knowledge to trainers, documenters and testers.
+ Ensures system scalability and stability by developing and enforcing HCA/GME policies, processes, and reporting. Maintain timely and professional written and verbal communications with faculty members, content experts and other related partners.
+ Collaborating in vendor evaluations for products that are projected to deliver significant business value, require infrastructure changes, or present significant technical or operational risk. Apply a proficient understanding of how GME utilizes the product(s), by maintaining strong relationships with the business partners and product users.
What qualifications you will need:
+ Bachelor’s Degree from an accredited program providing training in a related field and a minimum of seven (7) years of professional experience in managing learning management system
+ Expert-level experience with eLearning develop tools/authorware and basic HTML coding skills
+ Expert-level experience at hierarchy management for a Learning Management System.
+ Knowledge of eLearning standards such as SCORM
+ Ability to model values of the organization.
+ Excellent leadership and organizational skills.
+ Ability to handle multiple priorities in a fast-paced environment.
+ Proven skill in managing customer expectations.
+ Demonstrated written and verbal communication skills.
+ Excellent collaboration, facilitation, relationship management, and negotiation skills.
Physician Services Group (https://careers.hcahealthcare.com/pages/physician-services) is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Learning Technology Administrator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Source : HCA Healthcare
