Learning Technology & Operations Specialist - Daikin Applied

Make your mark at the world’s largest HVAC company 

Daikin Learning drives business value by providing excellence in learning to our external and internal customers. We provide technical HVAC learning for our sales and service organizations, leadership and individual development in all areas, as well as corporate learning needs across the organization. We are on a mission to modernize the way we teach by enhancing our designs and leveraging technology to engage with our learners. The Learning Technology & Operations Specialist is responsible for two work streams in Daikin Learning: deploying learning technology solutions and supporting training operations. This role will work closely with Learning Program Managers and Operational Learning Managers to ensure that the experience for our customers is exceptional, and we deliver excellence in learning. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid - Plymouth, MN

What you will do:


*  Implement learning technology solutions in support of evolving business and operational needs using our learning technology ecosystem, including: LMS, learning pathway tool (Intrepid), video streaming platform, SharePoint and more
* Manage the LMS administrative functions including creation of courses and course schedules, manage enrollments, security permissions, notifications, assignments, and assessments
* Maintain accuracy of complex LMS processes such as consistent application of course descriptions, curricula configurations, course or class changes and instructor assignments
* Manage the course publication process; participates in quality testing and troubleshooting
* Participate in the development and implementation of procedures and operating policies for learning technology
* Provide LMS and other leaning technology training and support to the organization
* Facilitate end user training of LMS application for colleagues, leaders, subject matter experts (SMEs), meeting facilitators, etc., in best practices of LMS methodology and procedures
* Manage the administrative and deployment functions for learning programs in our learning pathway tool, Intrepid
* Analyze processes and make recommendations to improvements learning technology usage and training operations
* Administer other learning technologies as needed: gamification, assessment, survey, virtual instructor led, etc.
* Support end-to-end program management and training operations: logistics, materials, coordinate food and beverage, purchasing, activity planning, financial tracking
* Maintain a consolidated calendar of training courses or events and coordinates the use of facilities or equipment
* Build, maintain, and develop learning reports as needed to support the business
* Troubleshoot and answer questions from the centralized Daikin Learning inbox

What’s in it for you:  


* Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications: 


* Work visa sponsorship is not available for this position
* 2 Years of LMS admin experience
* 2 Years of training operations OR training support experience

Preferred Qualifications: 


* 4 Year Bachelor's Degree in education or similar
* Learning or classroom experience
* Experince with Cornerstone LMS
* Experience wtih Workday HRIS

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled