Leasing Consultant - Affordable - Thrive Communities

Feel Seen at Thrive!

Community Information: Learn more about VIV here 

Salary: $23 per hour

Schedule: Full-time; Tuesday - Saturday (9am - 6pm) 

Our purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 9 years in a row, and Portland’s best workplaces 2 years in row, Thrive builds on its culture by offering the following benefits: 

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
• Paid Birthday Off
• Generous Employer Matched 401k plan!
• $150 Leasing Commission
• $75 Renewal Commission (split between entire on-site team per renewal)
• Medical benefits effective 1st of the month following your start date!
  • 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
  • Optional HMO dental plan including adult and child orthodontics
  • Vision Option
  • $20,000 life insurance policy
  • Long-term disability coverage
• 24 hour Employee Assistance Program/Hotline
• Discounted Pet Insurance rates + additional voluntary benefit options
• $300 annual professional development/tuition reimbursement
• Training opportunities and career progression/growth plans! 

Leasing Consultant Purpose:

The Leasing Consultant

The Leasing Consultant is responsible for meeting the leasing goals of the property including greeting prospects, presenting the features and benefits of the community, and securing lease agreements in accordance with Thrive Values, policies and procedures as well as all rules and regulations related to affordable programs.

Thrive’s purpose is to create a community where people feel seen because we believe when people feel seen, they thrive. Our values are to do the right thing, be a great place to work, and do work to be proud of. The Leasing Consultant is expected to meaningfully contribute to and perpetuate our purpose and values.

Leasing Consultant Job Responsibilities:

• Oversees the resident life cycle from the time a lead is initiated until move-out.
• Maintains a professional and friendly atmosphere in the leasing office and throughout the community for all current and prospective residents and clients.
• Conducts community tours and showcases the community features, benefits, and amenities.
• Regularly follows up with prospective residents via phone and email.
• Ensures lease applications meet the appropriate affordability requirements.
• Complete all lease paperwork including related addenda and accepts rents and deposits in compliance with LIHTC, MFTE or other affordable programs.
• Maintains close communication with maintenance team to ensure work orders are being completed and units are move-in ready.
• Completes all lease and renewal applications, assists with application verification, and notifies prospective residents of results.
• Responsible for shopping competitors and sharing your findings with the Community Manager and on-site team.
• Inspects models and vacant units daily to ensure cleanliness.
• Answers incoming phone calls and emails and responds to inquiries in a timely fashion.
• Oversees ongoing resident relations and assists with planning and hosting resident events and activities
• Contributes to a positive team environment and happy resident base.
• Performs any additional duties assigned by assistant manager, Community Manager or supervisor.

Leasing Consultant Qualifications:

• Weekends required
• Familiarity with affordable housing programs such as LIHTC, MFTE, Section 8 preferred
• National Apartment Leasing Professional (NALP) desired
• Prior customer service experience required
• Prior leasing experience in multifamily property management preferred, but not required
• Excellent customer service, sales, and closing skills required
• Strong understanding of Microsoft Office required, experience with Yardi, CRM, and On-Site preferred
• Ability to work in a fast-paced and customer service oriented environment
• Strong time management, organizational and prioritization skills
• Desire to learn and take initiative on projects and tasks
• Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws
• Driven team player looking to bring a positive energy to the team
• May require a Driver's License and insurance

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization. 

Physical Requirements

• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk.
• Constant need to type, write, & grasp (working at a computer and answering phones)
• Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
• Ability to lift/move/push/pull up to 25 lbs frequently, occasional need to lift/push/pull up to 20 lbs - 40 lbs
• For more information regarding the work environment, physical, and mental requirements, please contact Careers@thrivecommunities.com. 

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.