Description:
A family-owned and privately held property management company, First Realty Management has more than 65 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.
At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.
We are seeking full-time Leasing Consultants at our Brandywyne Village property in East Boston. Under the direction of the Property Manager, the Leasing Consultant assists the Manager with leasing and marketing activities. This individual will assist with activities such as showing units, processing applications and assisting with resident services and resident retention. Also takes direction from the property manager when assisting with management office functions. This individual performs customer service and administrative tasks necessary to provide responsive, courteous, and efficient service to all individuals who come in contact with the management office.
Job Functions:
Markets vacant units to potential residents by:
- Establishing and maintaining contact with prospective residents,
- Showing units
- Demonstrating and highlighting the property’s advantages,
- Ensuring model and vacant apartments are ready for show,
- Following up on all inquiries and undecided prospects
Completes leasing process by:
- Processing, verifying, and approving/rejecting applications according to established procedures
- Completing appropriate background checks
- Processing leases
- Ensuring apartment readiness for move-in
- Scheduling apartment inspection with the local housing authority, if applicable
- Processing move-in certification and other rental subsidy-related paperwork, if applicable
- adhering to fair housing regulations in all aspects of the leasing process
Increases flow of customer traffic and maximizes property’s visibility by:
- Developing effective communication materials, i.e. advertising and promotional materials
- Developing on-site activities and promotions
- Gathering data on competitor's prices and marketing techniques
- Identifying economic trends
- Analyzing information on guest cards
- Placing follow-up phone calls to potential residents
- Communicating site/resident issues and concerns to the property manager
- Ensuring the property's curb appeal is attractive and appealing
Conducts market research on the local competition by:
- "Shopping" competitor properties,
- Collecting data on customer/resident preferences
- Uses data to forecast future market trends and works with the property managers to plan site strategies to address these trends.
Monitors the effectiveness of the marketing program and collects data on customer preferences by:
- completing and monitoring guest cards,
- completing vacancy and traffic reports
Fosters and maintains positive resident relations to achieve a satisfactory resident retention rate by:
- Conducting new resident orientation
- Responding to resident service requests and other resident needs in a prompt, efficient, courteous manner
- Assisting the resident activities director with resident activities and programs
Other Job Functions as needed:
- Answers phone and greets visitors to the management office
- Other duties as assigned by the Property Manager
Requirements:
Skills & Abilities:
- Excellent marketing skills
- Excellent communication skills, both verbal and written
- Strong resident relations/customer service skills
- Strong skills in data gathering and evaluation techniques
- Ability to develop marketing, promotional, and other communication materials
- Proficiency in Microsoft Word, Excel, Internet.
- Familiarity with local, state, and federal housing regulations and any housing programs applicable to property preferred
- The candidate possesses great attention to detail
- Ability to work on simultaneous tasks calmly and effectively
- Interest and ability to interact with other people effectively
- Interest and ability to learn
Knowledge of: Business English and letter format
Experience:
- Prior work experience in an office environment
- Minimum 2 years of experience in leasing, marketing, or related field
Level of Education/Training/License:
- Bachelor's degree in business or marketing preferred
Benefits:
- Sign-on Bonus
- Paid Vacation, Holidays, PTO/Personal leave
- 401(k) plan
- Health, Vision, and Dental Insurance
- Life Insurance, Short & Long Term Disability
- Flex spending accounts & Transportation expense accounts
- Opportunity for professional growth and development
An EOE/ Veterans/Disabled Employer:
If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000 ext. 3772.
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