Leasing Consultant - Elevate Living LLC.
Winchester, OH
About the Job
The Leasing Consultant provides information, onsite tours of the community, with the intent to lease apartments to prospective residents; provides customer service to existing residents to make a positive impact for the property.
Essential Duties and Responsibilities
- Actively participate in leasing and marketing of the community to maximize occupancy.
- Stand to meet and greet clients, prospects, and residents in a friendly and welcoming manner, always conforming to Fair Housing regulations.
- Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
- Answer lease related questions in-person, over the phone or electronically. Involve Property Manager or Assistant Manager as needed.
- Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates.
- Advance preparation for new resident’s move-in by completing the Lease File Checklist prior to move in date by inspecting the unit, making sure the lease paperwork and keys are ready.
- Utilize the lead management system, record all activity and accomplish daily follow up with all prospective residents in accordance with the policy of the property.
- Inspect the model apartments and target apartments and tour path to ensure they are ready to show and make a good first impression to the potential residents.
- Review current rental rates, apartment sizes, availability, and the amenities of property, and understand and utilizes Revenue Management System (if applicable).
- Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping, bus lines, and be able to convert the knowledge into a selling benefit for the property.
- Shop competitive properties in person and over the phone, and understand their pricing, fees, concessions, and amenities.
- Develop full knowledge of application information required, understand the screening process and be familiar with the resident selection criteria.
- Understand and maintain an on-going resident retention program under the direction of the Property Manager.
- Maintain knowledge of current market conditions, as it pertains to your competition.
- Send renewal letters to residents and track the number of renewals.
- Courteously process resident communications including service requests, entering the request into Yardi and communicating the request to the Service Team.
- Accurately complete lease forms and collect rental deposits.
- Responsible for maintaining and updating Leasing Binder.
- Responsible for uploading all resident and property files to Yardi in accordance with the Resident File Policy in the Operations Manual.
- Clear and organize the desk and office areas to present a professional and pleasant “curb appeal” of the property.
- Efficient and timely processing of all required administrative forms, reports and related information.
- Attendance is imperative and this position will be required to maintain onsite hours.
- Other duties as assigned.
Job Qualifications
Knowledge:
- Knowledge of web platforms for virtual tours (i.e., Zoom)
- Competence in personal computer skills, Microsoft Office, (including Word, Excel, and Outlook).
- Yardi/Entrada experience is a plus.
- Basic math skills required.
- Learn and display knowledge of lease terms, unit specifications and all community policies.
- Achieve Fair Housing certification (within 3 days) prior to interaction with prospects and residents.
Skills:
- Strong oral and written communication skills
Ability:
- Maintain a positive attitude, professional appearance, and courteous disposition always.
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
- Ability to learn new software.
Experience:
- 1-2 years sales and customer service experience.
Education:
- High School diploma or equivalent
Working Conditions
- Continually need to maintain interpersonal communications.
- Continually need to interact with customers.
- Continually need to comprehend and follow established instructions.
- Rare to occasional ability to lift and carry up to 20 pounds.
- Occasional to constant sitting.
- Frequent to constant walking.
- Occasional to frequent climbing stairs.
- Rare to occasional simple grasping
- Occasional twisting of the neck and waist.
- Occasional reaching at or below the shoulder level.
- Frequent usage of verbal communication equipment.
- Rare to occasional squatting/bending/stooping.
- Occasional to Constant Repetitive Fine Manipulation.
Source : Elevate Living LLC.