Leasing Manager - RPM Living

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The position: The Leasing Manager is responsible for effectively leading the leasing team and accomplishing effective leasing, marketing, and positive relations of an apartment complex

• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan (i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Projects a favorable image of the community to achieve property objectives and public recognition
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Attends weekly and daily goal setting meetings as appropriate
• Oversees leasing staff, including training, development, evaluation, and rewards while providing feedback on pricing, product, and the team.
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for
• Community Manager approval and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.

Education & Experience:

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• 4 years’ experience in Leasing capacity – Preferred
• 2 years’ experience in supervisory role – Preferred
• Microsoft Office Suite, Project Management, Adobe, Property Management Software, PopCard or LTS experience
• Valid driver’s license – Required

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements. 
• The office is an open setting which may include bright lights, constant noises and distractions.

Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver's license.

RPM Living is an Equal Opportunity Employer.

This job title is associated with Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.