Leasing Manager - Student Quarters

Summary: Lead the Portfolio Marketing and Leasing program in accordance with the standards outlined by management. Work closely with The General Manager to set leasing goals, develop strategic plans and execute achieving budgeted occupancy.

Company: Student Quarters
Property: ETSU Johnson City
Reports To: General Manager

Job Type: Full-time

Schedule:

• 8-hour shift
• Monday to Friday
• On-call
• Weekend availability

Work Location: One location

Role & Responsibilities:

• Maintain an excellent customer service relationship
• Adhere to SQ Standards
• Supervise the Leasing team, ensuring requirements are met as outlined
• Assign Leasing work schedules on a monthly basis
• Supervise the planning, preparation, and implementation of lease up events, renewal parties, property events, and competitions as approved by the General Manager
• Work with the General Manager to assist on-site staff in building relationships with external customers
• Implement and execute marketing efforts including; but, not limited to a marketing calendar. Follow progress, providing support as needed
• Monitor leasing/renewal progress focusing on areas needing additional support/training
• Assist with developing annual Marketing Plans and Marketing Budgets
• Assist with the development and implementation of Resident Programs/Retention Train on-site staff in all areas of leasing/marketing as well as customer service.
• Assist with recruiting and interviewing efforts of all Leasing team members
• Respond to internet leads, answer prospect calls, and conduct property tours following the guidelines outlined in the secret shop forms as well as training materials
• Direct and execute effective follow-up through ownership of the follow-up standard Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Maintain thorough product knowledge of the property and competition
• Thoroughly complete market surveys and leasing reports as required on time
• Collect deposits and/or fees associated with move-in/leasing
• Accurately prepare and have a thorough knowledge of all lease-related paperwork Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
• Inspect units on a quarterly basis as well as prior to move-in
• Audit all lease files as needed to ensure adherence to standards
• Assist in all move-out and move-in events
• Write up service requests from residents upon receipt
• Contribute to the general upkeep and cleaning of the office, common areas, model and tour path
• Perform various administrative tasks and additional as needed or as directed by the General Manager
• Additional responsibilities as required

Qualifications

• High school diploma or equivalent preferred
• Must be able to pass a background check
• Ability to read and write English fluently
• Ability to perform basic to intermediate math
• Previous experience with property management software such as Entrata preferred.
• Computer literacy required
• 1 year of Property Management experience required

About Us:

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions, and, of course, campus. No matter how you live, live SQ.

What we are offering:

• Competitive Salary, Commission, and Bonus Pay Eligibility
• Dental, Health, and Vision Insurance
• 401k Options
• Short Term and Long Term Disability and Company Paid Voluntary Life
• Paid Time Off, including a day off on your birthday
• Paid Holidays and Floating Holidays
• 16 Hours of Paid Volunteer Time
• LGBTQ+ Friendly Workplace
• Age-Inclusive
• Hiring Heroes Program
• Parental leave

Mission

To deliver enriching experiences and exceptional results for our investors, employees, and residents.

Vision

Be the preeminent partner for investors, employees, and residents in the student housing sector.

We Collectively Stand Behind Our Five Core Values:

• Steady in all seasons
• Question the status quo
• Unparalleled engagement
• Authentic and genuine
• Dedicated to we before me