Leasing Manager - TEC Equipment, Inc.

About Us:

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

 

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

Overview:

The Lease Manager drives profit and growth for all aspects of the leasing business in their assigned area of responsibility (AOR) and is responsible for adding the fleet & people needed to maximize local market share.  They are responsible for the bottom line profit of the leasing business and actively manage day-to-day operations of their facilities. 

 

As a field operations position, this person is an expert at managing and mobilizing teams to meet and exceed defined goals.  They are responsible for all aspects of the leasing business including sales, service department operations, admin, rental, and used truck sales.  This person makes data driven decisions using the latest tools available from corporate in conjunction with personally developed tools to analyze each area of the business.  

 

The Lease Manager is responsible for aligning local operations with the business model including; the org chart, job roles and responsibilities, revenue mix and profit model, access to key resources, and process standardization.

 

The Lease Manager acts as a steward of TEC’s company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the Service team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.

Responsibilities:

• Manage the revenue mix to grow each of the product lines in the full service lease portfolio responsibly. Maintain a heavy focus on growing stable revenue streams of full service lease and guaranteed maintenance. Moderate growth in volatile revenue streams like rental and PM+ to industry recommended limits and minimize the impact during market driven down cycles.
• Maximize use of Salesforce ensuring the Salesforce database accurately represents the opportunity in the AOR. 
• Personally sell full service lease and rental products in the assigned AOR surpassing assigned volume quotas and surpassing gross profit sales targets.
• Visit key customers as necessary to develop relationships that ensure TEC is their best business partner.
• Work hand in hand with service managers, region management, and corporate to ensure use of the latest activity based shop metrics to drive fleet uptime and lower maintenance and repair expenses.
• Ensure teams conduct consistent audits of PM inspections and other important repairs for quality and accuracy. 
• Work closely with the service manager and region management to ensure the shop maximizes technician proficiency, optimizes internal and external repairs, optimizes parts purchases, captures rebill revenue, and ultimately limits overall maintenance & repair cost per truck.
• Train service and sales teams to balance the customer and fleet maintenance costs.  Empower the team to resolve customer disputes and help them find a middle ground between cost and customer satisfaction.
• Seek opportunities to recycle lease contracts and rental equipment with a balance of optimizing cash flow, maximizing uptime, and producing appropriate volumes of gain on sale.
• Work hand in hand with local and regional used truck departments to sell expired lease and rental with a heavy emphasis on lowering days in inventory. 
• Work closely with the your Directors and VP’s of Leasing to build a rental fleet with a size and truck mix that strikes a balance between fleet homogenization, matching the business model, and customization for market demand. Heavy emphasis should be placed on homogenization and matching the business model. 
• Use the latest tools and market intelligence to optimize rental pricing that balances vehicle utilization and pricing to maximize gross profit.
• Ensure the service shop(s) are equipped with the proper tooling, diagnostic software, and safety equipment. 
• Serve as leader and role-model conducting oneself with highest of ethical, professional, and safety standards.
• Conduct safety checks to ensure worksites meet company safety guidelines and place a high priority on maintaining a safe work environment at all times.
• Work closely with credit, admin, and tax departments to limit bad debt, maximize fuel tax compliance, follow admin processing requirements.
• Ensure the proper staffing and local processes are in place to manage AP submittals, warranty submittals, billing, and collections disputes.  
• Educate and train direct reports using ramp plans, personal development plans, instructive and example based learning, on the job training, job shadowing, and direct instruction.
• Place a visible emphasis on professional development for all employees in the department by determining what motivates each employee, as well as the strengths and weaknesses of each employee.
• Teach and coach managers to ensure every employee in the department has a clear understanding of how success will be measured at all times, maintaining systems of accountability to measure team members’ performance against set targets on a daily, weekly, and monthly basis.
• Maintain a consistent visitation schedule with leasing branches to ensure location managers and staff are exceeding expectations.
• Proactively prioritize own professional development to increase knowledge of business acumen and organizational development best practices in order to positively impact TEC Equipment’s profitability.

Qualifications:

• Education and/or experience equivalent to a Bachelor’s Degree in Business, Management, or related field.
• 1+ years of previous management experience required
• 1+ years of P&L experience
• 4+ years of direct sales or sales management experience preferred
• Proven experience leading a leasing individual or multiple branches
• Six Sigma Certifications preferred
• Mastery of sales process and personally capable of prioritizing and acquiring quality sales for business to business transactions
• Strong knowledge of truck repair quality standards
• Strong knowledge and understanding of trucking/leasing industry
• Intermediate knowledge of basic software and applications including Windows, Microsoft Office Suite, etc., and ability to learn new computer programs quickly
• Makes quality decisions and deals with ambiguity effectively.
• Strong business acumen with ability to analyze, prioritize, identify, create, and execute solutions
• Excellent at directing others, developing direct reports and conflict management.
• Demonstrates good composure, patience, and compassion for direct reports and peers.
• Exceptional customer focus, written and oral communication, and interpersonal skills.
• Ability to build effective relationships with external and internal partners
• Ability to work independently and remain detail-oriented and composed under pressure and in a fast-paced environment
• Ability to act as a team player and remain flexible and adaptable

Compensation:The total pay range for this position is $91,478 to $114,347.Benefits:

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

 

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

 

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements:

All offers of employment are contingent upon successful completion of all applicable screenings.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.