Leasing Waitlist Associate - MidPen Housing Corporation

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$19.24 - $24.04 Hourly - Pay based on applicable experience and qualifications

This position qualifies for an Auto Allowance.

POSITION OVERVIEW

The Leasing Waitlist Associate reports to the Leasing & Occupancy Supervisor within the MidPen Property Management Corporation. This position is primarily responsible for the implementation of centralized maintenance of data pertaining to individual property applicant waitlists for new lease-up properties in MidPen's portfolio. The Leasing Waitlist Associate will work closely with the Leasing Director, Leasing Director Assistant, Community Manager, Assistant Community Manager, and other staff assigned to lease-ups, where applicable.

ESSENTIAL DUTIES

• Acts as first point of contact with all housing applicants
• Initiates calls to applicants on lottery list
• Conducts phone calls in a courteous and pleasant manner
• When working on-site, may meet with prospective tenants
• May assist leasing and lease-up site staff in scheduling intakes
• Pulls appropriate batches for processing applicants
• Maintains “Intake Manager” and works closely with both IT and Data on continuous improvements to the system
• Tracks and documents all responses in tracking software
• Generates and/or tracks denial and outcome letters
• Ensures accurate final waiting list
• Demonstrates professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of applicant/staff relationships and related work product
• Contributes to the overall success of the Compliance Department and Property Management Division by developing a thorough understanding of MidPen Property Management’s methodologies, tools, policies and procedures
• Continuously keeps team members informed of work status and proactively seeks opportunities to collaborate and aid as needed
• Proactively works toward finding new approaches to improve, streamline, and automate the waitlist management process
• Performs other assignments as requested

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• High School diploma and minimum one-year related work experience in leasing affordable housing units or similar position, or an equivalent combination of education and relevant experience

Knowledge, Skills, and Abilities

• Outstanding communication skills, both verbal and written
• Excellent negotiation and problem-solving skills
• Strong people skills
• Ability to work with people of diverse backgrounds
• Able to multi-task in high energy environments
• Proficient at Microsoft Office Suite (Word, Excel, Teams, Outlook)
• Strong analytical and time management skills, as well as ability to prioritize and manage multiple projects under tight deadlines
• Must possess a valid California Driver’s License, proof of current auto insurance and reliable transportation
• Commitment to the Mission and Values of MidPen Housing and MidPen Services
• Ability to travel between properties

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Ability to travel between properties

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.