Legal - BILLING-CONTRACT ANALYST I BILLING-CONTRACT ANALYST I - AVA Consulting
Franklin, TN 37067
About the Job
Job Description: Position :Agency Admin Support
Position Overview
The Agency Admin Support collaborates with account managers and underwriting counsels to support the organization's customers' needs. This role requires strong billing expertise and excellent communication skills to deliver exceptional service.
General Responsibilities
Perform extensive technical and administrative tasks related to accounting and regulatory aspects of the title agent title underwriter relationship.
Provide direct support to title agency billing and policy reporting departments, clarifying procedures and resolving system interactions.
Assist Account Managers to maximize their time with title agents.
Complete tasks and special projects as requested by area or divisional management.
Professional Competencies
" Billing Expertise: Demonstrates strong knowledge and experience in billing processes and systems.
" Communication Skills: Exhibits excellent communication skills, including effective listening, clear articulation of ideas, and the ability to address and resolve issues.
" Customer Focus: Enhances customer loyalty by considering the customer's perspective in strategy and decision-making.
" Forward Thinking: Anticipates and prepares for implications and consequences.
" Resilience: Adapts quickly to challenges.
" Results-Oriented: Prioritizes tasks aligned with organizational objectives.
" Self-Confidence: Shows confidence in one's ideas and capabilities.
" Social Intelligence: Understands and respects others' values and behaviors appropriately.
" Strategic Perspective: Understands the organization and customer context across financial, customer, internal processes, and innovation.
Professional Competencies aligned with *** Corporate Precepts
***'s corporate precepts serve as benchmarks for its employees to measure and enhance individual and company performance. *** Agency has identified correlating professional competencies that each employee should strive to master.
Autonomy and Entrepreneurship
Bias for Action
Customer-Oriented & Motivated
Employee Ownership
Highest Standard of Conduct
Minimize Bureaucracy
Autonomy and Entrepreneurship
Provide employees with levels of authority based on their responsibilities, then empower them to make decisions and resolve problems as close as possible to the point of client contact.
Displays strong communication skills, including listening for understanding, observing for meaning, and speaking to what's relevant
Resilient when encountering obstacles
Develops contingency plan(s) in anticipation of potential obstacles
Recognizes and acts on opportunities
Bias for Action
Analyze tasks, reach decisions and implement solutions as soon as possible. Challenge assumptions and strive continuously for improvement. Be accessible, responsible and decisive. Take ownership of all problems and accept all challenges.
Utilizes 'business insight' and knowledge of the agency's decision-maker and influencer's value and economic drivers and responsibilities, as well as organizational goals and obstacles, to communicate in a meaningful manner
Has a strong sense of urgency about solving problems and getting work done. Displays a strong sense of urgency in pursuing account, area, and divisional objectives
Works well in a team environment; communicates effectively with colleagues and customers
Open to implementing new ideas and approaches
Routinely measures personal and organizational performance to goal and adjusts strategies accordingly to ensure achievement of the targeted performance benchmarks
Receptive to change, new ideas, and improvement via performance coaching
Has the ability to use standard MS Office software, as well as third-party CRM software, to utilize time effectively and to leverage their ability to influence and motivate others
Customer-Oriented & Motivated
Offer customers meaningful, customized products and services, the expertise and passion for finding solutions to customers' problems, and the desire to establish long-term business relationships based on a mutual exchange of value.
Recognizes and leverages the organization's strengths to help mitigate competitor and market threats
Approaches each customer interaction with the goal of making it easy for the customer to work with the organization and its employees
Offers unique and valuable perspective on the customer, their industry, and marketplace
Has widespread support across customer's organization
Listens intently to decipher customer's needs or problems. Offers solutions or helps customer consider alternative options
Highest Standard of Conduct
Adhere to all related laws, regulations and principles of conduct to protect the public's trust, ensure conscientious performance and preserve the Company's legacy of honesty and strong ethical standards.
Demonstrates the ability to work and establish trust with diverse people by taking the initiative, being helpful, displaying optimism and empathy towards others
Address concern directly and does not cause harm to an individual's reputation or objectives by discrediting them to others
Objectively assesses personal performance and behavior and works diligently to improve
Takes responsibility for your performance
Recognizes own emotions, and their effects on others
Displays confidence and grit in pursuit of individual and organizational goals
Effectively manages disruptive impulses
Bolsters others confidence by assisting them with further developing their abilities
Detailed Job Responsibilities
Monitor and manage monthly reporting, compliance tracking, event scheduling, and contract administration.
Prepare new application packages and amendments for processing.
Manage collections and account corrections.
Perform other administrative tasks as requested by management.
Note: Additional task options are noted on the Agency Admin Support
Position Overview
The Agency Admin Support collaborates with account managers and underwriting counsels to support the organization's customers' needs. This role requires strong billing expertise and excellent communication skills to deliver exceptional service.
General Responsibilities
Perform extensive technical and administrative tasks related to accounting and regulatory aspects of the title agent title underwriter relationship.
Provide direct support to title agency billing and policy reporting departments, clarifying procedures and resolving system interactions.
Assist Account Managers to maximize their time with title agents.
Complete tasks and special projects as requested by area or divisional management.
Professional Competencies
" Billing Expertise: Demonstrates strong knowledge and experience in billing processes and systems.
" Communication Skills: Exhibits excellent communication skills, including effective listening, clear articulation of ideas, and the ability to address and resolve issues.
" Customer Focus: Enhances customer loyalty by considering the customer's perspective in strategy and decision-making.
" Forward Thinking: Anticipates and prepares for implications and consequences.
" Resilience: Adapts quickly to challenges.
" Results-Oriented: Prioritizes tasks aligned with organizational objectives.
" Self-Confidence: Shows confidence in one's ideas and capabilities.
" Social Intelligence: Understands and respects others' values and behaviors appropriately.
" Strategic Perspective: Understands the organization and customer context across financial, customer, internal processes, and innovation.
Professional Competencies aligned with *** Corporate Precepts
***'s corporate precepts serve as benchmarks for its employees to measure and enhance individual and company performance. *** Agency has identified correlating professional competencies that each employee should strive to master.
Autonomy and Entrepreneurship
Bias for Action
Customer-Oriented & Motivated
Employee Ownership
Highest Standard of Conduct
Minimize Bureaucracy
Autonomy and Entrepreneurship
Provide employees with levels of authority based on their responsibilities, then empower them to make decisions and resolve problems as close as possible to the point of client contact.
Displays strong communication skills, including listening for understanding, observing for meaning, and speaking to what's relevant
Resilient when encountering obstacles
Develops contingency plan(s) in anticipation of potential obstacles
Recognizes and acts on opportunities
Bias for Action
Analyze tasks, reach decisions and implement solutions as soon as possible. Challenge assumptions and strive continuously for improvement. Be accessible, responsible and decisive. Take ownership of all problems and accept all challenges.
Utilizes 'business insight' and knowledge of the agency's decision-maker and influencer's value and economic drivers and responsibilities, as well as organizational goals and obstacles, to communicate in a meaningful manner
Has a strong sense of urgency about solving problems and getting work done. Displays a strong sense of urgency in pursuing account, area, and divisional objectives
Works well in a team environment; communicates effectively with colleagues and customers
Open to implementing new ideas and approaches
Routinely measures personal and organizational performance to goal and adjusts strategies accordingly to ensure achievement of the targeted performance benchmarks
Receptive to change, new ideas, and improvement via performance coaching
Has the ability to use standard MS Office software, as well as third-party CRM software, to utilize time effectively and to leverage their ability to influence and motivate others
Customer-Oriented & Motivated
Offer customers meaningful, customized products and services, the expertise and passion for finding solutions to customers' problems, and the desire to establish long-term business relationships based on a mutual exchange of value.
Recognizes and leverages the organization's strengths to help mitigate competitor and market threats
Approaches each customer interaction with the goal of making it easy for the customer to work with the organization and its employees
Offers unique and valuable perspective on the customer, their industry, and marketplace
Has widespread support across customer's organization
Listens intently to decipher customer's needs or problems. Offers solutions or helps customer consider alternative options
Highest Standard of Conduct
Adhere to all related laws, regulations and principles of conduct to protect the public's trust, ensure conscientious performance and preserve the Company's legacy of honesty and strong ethical standards.
Demonstrates the ability to work and establish trust with diverse people by taking the initiative, being helpful, displaying optimism and empathy towards others
Address concern directly and does not cause harm to an individual's reputation or objectives by discrediting them to others
Objectively assesses personal performance and behavior and works diligently to improve
Takes responsibility for your performance
Recognizes own emotions, and their effects on others
Displays confidence and grit in pursuit of individual and organizational goals
Effectively manages disruptive impulses
Bolsters others confidence by assisting them with further developing their abilities
Detailed Job Responsibilities
Monitor and manage monthly reporting, compliance tracking, event scheduling, and contract administration.
Prepare new application packages and amendments for processing.
Manage collections and account corrections.
Perform other administrative tasks as requested by management.
Note: Additional task options are noted on the Agency Admin Support
Source : AVA Consulting
