Legal Liasion - FT - AVALA Hospital - RH255 - AVALA_18281

Summary

The Legal Liaison plays a dual role, balancing marketing, billing, and medical records management responsibilities. This individual is responsible for maintaining relationships with the referral community, including attorneys, workers’ compensation groups, physician offices, and internal departments, to drive profitable case volume for AVALA, the AVALA Physician Network (APN), and affiliated partners. The role's significant contribution to business growth is underscored by its involvement in processing requests to release patient medical records in compliance with AVALA policies, HIPAA regulations, and other legal requirements. This position ensures timely, accurate, and confidential handling of medical records while fostering strategic partnerships to support business growth. 

Essential Duties and Responsibilities

·          Collaborate with the Executive Director of Marketing & Experience and the Health Services Marketer to implement strategies and processes that achieve business growth objectives.

·          Develop cross-department processes to acquire needed files to send to attorney and workers’ compensation contacts. 

·          Establish and maintain relationships with the APN Office Managers and affiliated partners.

·          Support the tracking and analyzing of referral sources, maintaining a database for ongoing relationship management through accurate and detailed reporting.

·          Provide feedback and insights to the Executive Director of Marketing & Experience and the Health Services Marketer.

·          Ensure compliance with confidentiality policies and state and federal regulations, including HIPAA, in all outreach efforts.

·          Process requests for the release of patient medical records from attorneys in accordance with AVALA policies and legal requirements.

·          Ensure the proper authorization is obtained before releasing medical records, adhering to HIPAA guidelines.

·          Maintain detailed records of all requests, releases, and communications related to the process, ensuring accuracy and confidentiality.

·          Handle sensitive information with discretion and professionalism, coordinating with internal departments to fulfill requests efficiently.

·          Retrieve, scan, copy, and securely transmit medical records while ensuring patient privacy and data security.

·          Address inquiries and provide information regarding medical records releases courteously and efficiently.

·          Monitor compliance with all federal, state, and local laws regarding the confidentiality and release of medical records.

·          Other duties as assigned by the Executive Director of Marketing & Experience to support the Marketing Team and business growth.

Qualifications

·          Bachelor’s degree in business, marketing, or a related field.

·          Health Information Management (HIM) degree and / or HIM Certification (RHIT or RHIA)   

·          Ability to travel locally for meetings with AVALA, APN Office Managers, and affiliated
partners, pick-up/drop-offs to attorney offices, and attend events as needed.

Experience

·          Minimum of 1 to 2 years’ experience in healthcare sales, marketing, or medical records management, with a strong preference for candidates familiar with HIPAA regulations and healthcare compliance.

·          Paralegal experience a plus.

Skills

·          Extremely strong interpersonal, verbal, and written communication skills.

·          Ability to analyze market opportunities and work independently in marketing, billing, and records management environments.

·          Preferred proficiency in Microsoft Office Suite, Google Drive, electronic health record (EHR) systems, and CRM/database management.

·          Excellent organizational and time management skills, with the ability to handle multiple tasks and maintain confidentiality.

·          Must comply with confidentiality policies and federal/state regulations, including HIPAA.

·          Ability to travel locally for meetings with referral sources and attend events as needed.

Core Competencies

·          Action Orientation: Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and obligations, creates a results-oriented environment, and follows through on actions.

·          Communications: Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.

·          Creativity/Innovation: Generates novel ideas and develops or improves existing and new systems that challenge the status quo, take risks, and encourage innovation.

·          Critical Judgment: Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.

·          Customer Orientated: Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.

·          Interpersonal Skills: Effectively and productively engages with others and establishes trust, credibility, and confidence with others.

·          Leadership: Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.

·          Teamwork: Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams.

Professional Requirements

·          Meets dress code standards.

·          Completes annual education requirements (if applicable).

·          Always maintains patient confidentiality.

·          Reports to work on time and as scheduled, completes work within designated time.

·          Wears identification while on duty and uses computerized punch time system correctly.

·          Completes in-services and returns in a timely fashion.

·          Attends annual review and department in-services, as scheduled.

·          Attends team meetings and/or reviews all monthly team meeting minutes per HealthStream.

·          Represents the organization positively and professionally.

·          Actively participates in performance improvement and continuous quality improvement (CQI) activities.

·          Compliance with all organizational policies regarding ethical business practices.                                     

·          Communicates the hospital's mission, ethics, and goals, as well as the department's focus statement.

·          Promotes professional growth of team members by sharing knowledge and/or directing them to sources of information appropriate to a given situation.

·          Works continuously to learn and/or improve new techniques and equipment by research.

·          Assists other team members in performing any duty that enhances the delivery of patient care.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires repetitive motions, such as standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift or move items weighing up to 50 pounds.