LEGOLAND CA Hotel Night Auditor - Part Time - LEGOLAND Parks
Carlsbad, CA 92008
About the Job
Scope of Job:
The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations.
Key Objectives:
- Welcome guests into the resort with a genuine warm welcome.
- Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
- Ability to work under pressure and in a fast environment.
- Ability to work independently and make thoughtful decisions with keen attention to detail.
- Ability to manage guest concerns and any emergency that may arise.
Main Responsibilities:
- To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
- To produce accurate and timely reports and correctly handle all cash transactions
- To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
- To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
- Balance and audit for accuracy
- Transmit credit card batches.
- Complete and transmit daily management and accounting reports and supporting documents.
- Act as hotel system liaison during night hours.
- Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
- Manage and track reservation deposit collection.
- Ensuring guest information has been entered accurately
- Ensuring all guest package add-ons have been correctly added to arriving reservations
- Ensuring all parking charges are posted correctly
- Responding to guest inquires through all communication channels
- May assist with other duties as assigned.
Background and Experience:
- Previous hotel Front Desk experience with excellent guest service skills a must.
- Must possess excellent mathematical skills, previous cash-handling experience, and knowledge of accounting principles.
- Organizational skills required for this position include strong follow-through, problem solving, and communication.
- Proficiency with Opera property management system (PMS) a must.
- Must have the ability to successfully work independently with minimal supervision.
- Must be 18+ years old due to the scheduling requirements
Education:
- High School Diploma or equivalent – Required.
- Bachelor’s Degree in Related Field – Preferred
Physical Demands/Work Environment: |
This position involves constant standing, sitting, moving, talking, hearing, reaching, grabbing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. Work typically performed generally indoors and onsite.
If you have a disability and require accommodations, please contact the site HR team for additional information on potential options depending on the role.
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Benefits:
- Alongside company paid working holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.