Level 1 Desktop Support at Peterson Technology Partners

Job Description

Position Overview:

As a Level 1 Desktop Support Technician, you will play a key role in supporting our Windows-based environment, performing routine IT tasks, and providing front-line technical support. The successful candidate will demonstrate strong troubleshooting skills, attention to detail, and the ability to manage multiple tasks in a fast-paced retail-focused environment.

Key Responsibilities:

• Install and update software, including printer drivers and other applications.
• Perform light Active Directory (AD) administration tasks such as password resets.
• Assist in moving and setting up equipment as needed.
• Troubleshoot and resolve Level 1 technical issues in a Windows environment.
• Provide technical support for desktop and peripheral hardware.
• Collaborate with the IT team.

Qualifications:

• 1-4 years of desktop support experience.
• Strong familiarity with Windows OS and related troubleshooting.
• Experience with Active Directory (password resets, user management).
• Basic knowledge of printer and peripheral installations.
• Strong problem-solving skills and attention to detail.
•  Excellent communication skills and ability to work effectively in a team.