Level 2 Audio Visual Technician - San Diego, CA - OfficePro Inc.

Job Summary:

We are seeking a talented Level 2 Audio Visual Technician to support the Global Teams audio-visual and webcasting initiatives for our pharmaceutical client. This is a full time role with medical, dental 401k and Paid time Off

Candidate Key Must Haves:

• 3-5 years experience in a corporate environment with integrated equipment
• Integrated videoconference room experience
• Technical Proficiency and previous experience Operating troubleshooting AV and videoconferencing systems effectively. (i.e. Crestron, Cisco, DSP's and Unified Communications)
• Experience with Microsoft Teams Rooms to support pre-cast, during the webcast and post webcasting for set up and streaming
• Experience supporting end users and start-up support
• Experience with C-level delivery of white glove customer service
• Experience doing room checks
• Experience with ticketing systems (ServiceNow)
• Candidate must have experience with Webcast Production including, but not limited to, scheduling and produce webcasts in a corporate setting, ensuring high-quality delivery in various technologies and equipment
• Webcast Coordination Experience: Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure client's webcasting services run per SLA
• Previous experience in Event Management including, but not limited to, planning, scheduling, and managing webcasting events across multiple regions, including the US, Canada, Central America, South America, and Australia.
• Previous Event Support Experience to provide dedicated support during webcasting events to ensure smooth operations.
• Experience with various collaboration technologies and software to optimize team interactions.
• Experience with conference and auditorium Preventative Maintenance room checks, set ups, strikes and post meeting troubleshooting and support.
• Ability to Implement maintenance procedures for AV equipment to ensure optimal performance and own it
• Collaboration with service providers and internal teams to fulfill end-user requirements.
• Team Collaboration: Participate in regular calls with resolver teams (Americas and EMEA) to align on projects and maintain service standards.
• Flexibility: Be open to adjusting your schedule as needed to accommodate project demands.

The ideal candidate has a wealth of webcasting knowledge, will be highly organized and technically savvy for troubleshooting and implementing a full Audio-Visual Webcast along with scheduling and technical break/fix experience in a commercial setting.

We look forward to meeting you and connecting you to your next career move!

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• AV Webcast Streaming: 2 years (Required)
• Audio Visual Troubleshooting: 2 years (Required)
• White Glove Webcast Support: 3 years (Required)

Ability to Relocate:

• San Diego, CA: Relocate before starting work (Required)

Work Location: In person