Level 2 IT Support Technician - Genesis10
Monroeville, PA 15140
About the Job
Genesis10 is seeking a Level 2 IT Support Technician for a contract to hire position with a leading client in Monroeville, PA. This is a hybrid role paying $20-24/hr.
Job Duties:
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Duties:
- Provide inbound phone support to our clients
- Work support ticket queue
- Provide timely responses to our client's issues via phone & email
- Troubleshoot Microsoft Office 365 issues
- Onboard / Offboard employees for our clients
- Perform software installs
- Work with manufacturers for computer hardware warranty issues
- Maintain computer equipment inventory
- Monitor and maintain various cloud backup solutions (including Barracuda and Veeam)
- Provide support on client projects
- Develop a deep understanding of all client infrastructure and software solutions in order to troubleshoot issues and create/improve our documentation
- Work with Level 4 Senior Engineering team for complex system, networking, or security issues
- Monitor and improve PRTG infrastructure monitoring solution
- Assist in triaging SIEM/Endpoint protection solution alarms
- Assist in triaging M365 account compromises
- Create documentation to improve internal processes and client hardware/software installation and maintenance procedures as well as client IT processes
- Assist in interviewing and training new hires
- Travel to client sites for in-person support
- Assist engineering team in deploying physical severs or NAS/SAN solutions
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : Genesis10
