Level 2 Technician - Compucom
Olathe, KS 08540
About the Job
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Olathe, KS.
Duties and Responsibilities:
Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Olathe, KS.
Duties and Responsibilities:
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Resolve user incident tickets regarding hardware, software, and networking (VPN / LAN)
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Perform Break / Fix repair, IMACs for supported equipment including e.g. PCs, monitors, peripherals, printers, mobile devices
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Troubleshoot and diagnose problems for device / laptop issues including mobile devices
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Orient users to new equipment features
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Recommend solutions to Service Desk for Shift-Left opportunities
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Manage escalations from Level 1 and further escalate unresolved issues to the next level of IT support personnel
Skills and Qualifications:
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Minimum 5+ years of relevant experience in Deskside support
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Minimum 7+ years of experience in Information Technology
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Bachelor’s degree in a technical field such as computer science or relevant field
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CompTIA A+ certification
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Microsoft certifications preferred
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Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar field
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Hands-on experience with Windows / MAC OS environments
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Good knowledge of PC imaging
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Good knowledge of and / or experience with MS InTune
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Ability to perform remote troubleshooting and provide clear instructions
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Support multifunction and complex printers
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Support desktop grad UPS and servers (single processors) with level 1 analysis
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Strong English written and verbal communication skills
- Strong customer service skills
- Ability to support client VIPs
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High level of professionalism
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Excellent problem solving and multitasking skills
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Documents resolution knowledge for Service Desk
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Experience with anti-spyware and anti-virus software
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Knowledge of wireless networking
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Ability to provide smart hands support under direction of a Level 3 and ability to provide work direction to and smart hands support to Level 1 technicians
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Ability to train end users
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Identifies opportunities for process / continuous improvement
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Source : Compucom