Level 3 Service Desk Technician at TEKsystems

Description:

Customer Support: Provide initial troubleshooting and resolution for common issues reported by end-users.

Incident Management: Log and track incidents in the Service Desk ticketing system.

Problem Management: May identify recurring issues and work with higher-level technicians to implement solutions.

Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base.

Remote Support: Provide remote assistance to end-users using appropriate tools.

Customer Communication: Effectively communicate with end-users, providing updates on incident status and resolutions.

Equipment Inventory: Maintain accurate records of equipment and inventory

o   Eligibility

requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

§  Medical, dental &

vision 

§  Critical Illness,

Accident, and Hospital 

§  401(k) Retirement Plan

– Pre-tax and Roth post-tax contributions available 

§  Life Insurance

(Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term

disability 

§  Health Spending

Account (HSA) 

§  Transportation

benefits 

§  Employee Assistance

Program 

§  Time Off/Leave (PTO,

Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.