Level III Systems Engineer - Ivionics, LLC

1. Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
2. A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
3. Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
4. Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
5. Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid-time off, and more.

• Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism.
• Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies.  This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization.
• Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components.
• Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc.
• Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s.
• Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.

• Bachelor’s degree in an IT-related discipline or equivalent work experience. 
• 5-7 years full-time experience in a technical support role.
• Technical certification in a relevant technology discipline. (preferred)
• Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area.
• Able to work in a fast-paced, high-pressure environment.
• Excellent oral and written communications skills.
• Excellent Customer Service skills.
• Able to interact effectively with all levels of internal and customer contacts.
• Able to work flexible shifts (7am-6pm, M-F, 8:30-5:30 Tues-Sat, 8:30-5:30 Sun-Thurs) and be available for 24x7 off-hours coverage rotation (nights & weekends)

• Microsoft Windows version through Windows 10 Operating Systems for desktops & laptops
• Microsoft Office versions through Office 365
• O365 Migrations and Management
• Wireless devices and networks.
• Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.).
• Microsoft Exchange Server and Cloud mail services.
• MS Intune Experience
• Azure VDI
• VMWare
• Implementation of Firewalls
• Implementation of Switches
• Meraki Wireless
• Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
• Backup-related technologies (hardware/software and cloud solutions)
• Security related technologies (multifactor authentication, application control, encryption solutions, etc.)
• Hard Drive Imaging
• Call Center Tools

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