Level One - IT Support Technician - Rocket IT

Level One - IT Support Technician
Rocket IT Client Services Team - Suwanee, GA - Full Time

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team.  We’re looking for an IT Support Technician who thrives in a fun, fast-paced environment and is enthusiastic about resolving technical issues and helping others succeed. 

As IT Support Technician, you’ll provide quick and courteous technical support to Rocket IT clients and their employees. You’ll troubleshoot operational issues, install/update required hardware and software, and recommend computer products or equipment to improve company productivity. The ideal IT Support Technician candidate is a strong communicator and problem solver.

Key Responsibilities

• Provide customer service to clients over the phone
• Resolve and document tickets in a timely manner
• Help people and organizations maximize IT uptime and performance
• Continuing education/certifications

• 4-year college degree (IT relevance preferred)
• 1-2 years IT support experience
• CompTIA A or Network Certification (current) - proof of certification required

• Must be able to sit, stand, walk, stoop, kneel, and reach
• Must have visual acuity
• Must be able to lift up to 25 pounds

1. Connect with People - We develop meaningful connections with clients, coworkers, and our community.
2. Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
3. Find a Better Way - We find joy in challenges and celebrate progress and innovation.
4. Have a Blast! - We love what we do, and we foster an authentic, supportive, and collaborative environment. 

• 10 PTO days 
• Paid holidays: 7 observed holidays per year plus 2 floating holidays 
• Company sponsored health insurance
• Long and short-term disability 
• Simple IRA plan with company match
• Gym reimbursement
• Cell phone stipend
• Training support and incentives for continued education 

Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members.  Full-time team members are required to be in our Suwanee office at least 3 days per week and are able to work remotely the other 2 days. Some exceptions may apply.

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