Library Assistant II | Madison Square Branch - City of Grand Rapids

This part-time position provides paraprofessional and customer service support to various areas of Grand Rapids Public Library with the overall goal of helping patrons access library resources.

The main priority of this position is direct public service and involves helping patrons access library resources in-person, over the phone, and via email. Work is performed under the general supervision of a librarian and may involve coordinating the work of other library employees and volunteers. Other functions include assisting librarians with collection development, programming, presentation of programs, and creating displays.

This particular position has an emphasis on working in a youth services capacity, so applicants need to be passionate and excited working with children, families, and adult caregivers. In addition to the points outlined in the job description, applicants will need to enjoy engaging with the public, performing storytime, and leading and participating in programs and classes for youth of all ages.

This position is regularly scheduled at the Madison Square Branch:


Examples of work:

• Greets visitors; responds to inquiries and answers general questions related to library services and processes, and/or guides them to appropriate staff.
• Provides assistance to library patrons including basic account management, reference services, reader’s advisory, technology support, and library information.
• Communicates with internal and external stakeholders to facilitate service to the public.
• Receives training to provide support systemically at all public service desks; works in other library departments at all locations as needed.
• Develops meaningful relationships with families and helps build community among program participants.
• Represents GRPL at community events and outreach opportunities.
• Assists with planning and implementation of programs and services.
• Assists other staff with special projects, research and idea generation; may write, proofread, or edit reports or other documents as needed.
• Performs general administrative duties in support of the location or department; may include cash handling, placing supply orders or service requests, and assisting with location equipment issues and maintenance.
• Collects, compiles, and reports statistics related to library resources and programs.
• Ensures the maintenance, presentation, and accessibility of GRPL's collection.
• Respond to and/or direct inquiries to GRPL spaces and services.
• Manage patron expectations and behavior in public spaces; ensures a safe and welcoming environment for staff and patrons.
• Assist in navigating internal and external technology resources, including but not limited to digital resources, basic email and word processing, internet access, and personal devices.
• Ensures patron privacy and abides by library procedures and state laws.
• Performs other tasks of a similar nature as assigned.