License Insurance Customer Service Representative - Allstate The Sturtevant Agency
Albuquerque, NM 87107
About the Job
Put your skills to better use. Allstate The Sturtevant Agency in Albuquerque, New Mexico, is looking for an individual with experience in the [Insurance] industry to join our team as a Full-Time Account Manager. You will be responsible for managing customer relationships. Your ability to build rapport will be necessary as you work closely with your customers to understand their business and personal needs to offer valuable options. You will also be responsible for following up with customers to help ensure satisfaction. If you have proven experience as an account manager, we want to hear from you. Apply today!
Salary Range: $40560.00 - $60000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Disability Insurance
Vacation Time
Sick leave
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Return all phone messages promptly.
Share training and education knowledge and expertise with team members.
Provide exceptional customer service and support.
Handle customer renewals.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
