Licensed Allstate Customer Service Representative - Primary Location

We're Looking For Top Notch, Career Seeking Licensed Customer Service Representatives - Is that You?

The Calder Allstate Agency is recognized year after year for our top-producing sales team & exceptional customer service scores. If youre looking to take your insurance career to the next level with a top producing agency that is dedicated to ongoing training and development, then we want to talk to YOU!

*We are hiring in our Arlington Heights, IL Agency Location - We are seeking Candidates to work In Office*

Our customer service team is specialized, meaning they focus on their core competencies allowing them to truly excel. Our Service Team focuses on helping our customers by answering high volume inbound calls, reviewing existing coverages, and providing recommendations to ensure that they have proper coverages for whatever tomorrow may hold.

We are looking for Licensed Allstate Customer Service Representatives who have a great attitude, outgoing personality, who "never meets a stranger", can multi-task by using multiple computer programs at once, and holds a true passion for helping others. Ideal candidates will have a desire for a long term career in the industry.

The Calder Agency has been in business for 20 years, is one of the largest and top producing agencies in the Allstate system and is dedicated to investing in and developing our staff. With on-going training and coaching every step of the way, you will easily be able to make insurance a career!

Ideal Candidates will have a solid employment record, proven track record in customer service, have a desire for a long term career with a growing company, and be willing to be part of a great and winning team!

We are specifically looking for candidates willing and able to work in our Arlington Heights, IL Agency Location

Total compensation package incudes base + commission + bonus opportunities!

Salary Range: $45000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Competitive pay plan base pay + potential commission & other incentives

Health Insurance + Dental / Vision after 60 days

Frequent Bonus Opportunities

PTO

Opportunities for career advancement

Hands on training and coaching program

Supplemental Benefits

Partner with a Sales Teammate to assist in completing customer sales.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Hands on Training

Responsibilities

• Politely and professionally greet all clients, either in person or on the phone.
• Assist current clients with service-related tasks, including, but not limited to processing payments, making changes to existing policies, troubleshooting billing questions, educating, and making informed recommendations on current policies.
• Deepen existing relationships through policy reviews and cross-selling.
• Ability to build rapport, trust and confidence with customers by answering inbound calls.

• Have a valid IL Property & Casualty Insurance License, or be willing to obtain one prior to starting work *REQUIRED*
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• Ability to commute to and work daily in our Arlington Heights, IL Location *Required*
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• Have a proven track record in providing excellent customer service
• Have prior experience working remotely
• Must be able to handle high call volume while meeting expectations of agency.
• Have a proven track record of dependability & reliability showing up to work as scheduled, on time.
• Ability to work well within and positively contribute to the team.
• Must be Coachable.
• Ability to follow proven processes and systems of our agency.
• Excellent and proven communication skills.
• Ability to look for opportunities to deepen customer relationships.
• Ability to work autonomously.
• Have excellent organization skills.
• High attention to detail