Licensed Commercial Insurance Customer Service Representative - Brosky Insurance Agency Inc

** Candidate must have an Active Pennsylvania Property and Casualty License and previous insurance experience to be considered**

Join the team at Brosky Insurance Agency, Inc., an independent agency with a rich history dating back to 1965. Our agency is committed to providing clients with comprehensive insurance solutions, competitive pricing, and exceptional service. With a strong reputation in the community and a steady stream of referrals, we offer a supportive and rewarding environment for our team members.

Community Involvement: We started the Brosky Employee Community Involvement Fund. We participate in raising funds for various causes.

As a Licensed Commercial Insurance Customer Service Representative, you'll play a crucial part in delivering top-notch service to our clients while enjoying the benefits of a supportive and independent work environment. We don't believe in micromanagement; instead, we provide comprehensive training (CE is 100% paid by the Agency) and maintain an open-door policy to foster independence and success. You can make even more with our competitive commission structure.

Apply Today! Join our team at Brosky Insurance Agency and become part of a reputable agency with a family-like atmosphere and a commitment to excellence. Take advantage of competitive compensation, flexible vacation and personal days, and the opportunity for independent working.

Paid on Renewals

Paid Time Off (PTO)

Holidays Off

Career Growth Opportunities

Professional Development

Advancement Opportunities

Hands on Training

Life Insurance

Paid Sick Leave

Hands-On Training

Performance Bonuses

Tuition Reimbursement

Continuing Education Opportunities

Work from Home Flexible

Disability Insurance

Parental Leave

Continuing Education

Responsibilities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Presents and explains insurance policy options based on client needs and personal goals.
• Continue to look for and recognize opportunities to cross-sell/account rounding.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
• Shop renewals based on client updates and plans and current market conditions.

• Candidate must have an active Pennsylvania Property and Casualty License with 1 year of previous insurance/customer service experience. Prefer some commercial lines experience.
• Basic computer software knowledge. Experience using an Agency Management System (AMS) is preferred.
• Pay meticulous attention to detail and be able to handle multiple policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Assess incoming tasks, requests, and inquiries to determine their level of urgency and importance, effectively managing time and resources to meet client needs.
• Act as a dedicated team player, fostering collaboration and supporting colleagues in delivering excellent service to clients.
• Set ambitious service goals, continuously striving to exceed performance targets and deliver exceptional results to clients.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.