Licensed Customer Service Rep - Insurance - Keats Insurance Agencies

Join Keats Insurance Agencies, a customer-centric insurance provider with a strong presence in Florida and New York. Our commitment to excellence and personalized service sets us apart from the competition. As a Licensed Customer Service Rep, you will be an essential part of our team, assisting clients with their insurance needs, providing top-tier customer support, and contributing to our mission of securing peace of mind for all our policyholders.

If you have a passion for helping others, a knack for problem-solving, and a desire to work in a fast-paced environment where your efforts are valued, Keats Insurance Agencies is the place for you. Come be a part of our dedicated team and make a positive impact in the lives of our clients!

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Client Support: Assist clients with inquiries, policy changes, and claim submissions, providing top-notch service at every touchpoint.

Policy Management: Handle policy renewals, updates, and coverage adjustments with precision and attention to detail.

Documentation: Maintain accurate and organized client records, ensuring information is up-to-date and accessible.

Issue Resolution: Address client concerns and issues promptly, working to find satisfactory resolutions and provide peace of mind.

Client Retention: Build and maintain strong relationships with clients, fostering loyalty and repeat business.

Licensing: Active insurance license in New York is required.

Bi-lingual ++ Spanish +++

Customer Service Experience: Previous experience in a customer-facing role, preferably in the insurance or financial services industry.

Communication Skills: Strong verbal and written communication abilities with a focus on customer satisfaction.

Detail-Oriented: Ability to accurately process information, documentation, and policy updates.

Team Player: Collaborative mindset with a willingness to support colleagues and contribute to a positive work environment.