Licensed Customer Service Rep - Primary Location

Join Ric Cave Allstate Agency, a dynamic customer service-focused team committed to excellence and client satisfaction. Located in the vibrant city of Tampa, Florida, we take pride in our local roots and personalized approach to serving our community.

At Ric Cave Allstate Agency, we believe in creating meaningful connections and delivering exceptional service to our valued clients. As our newest Licensed Customer Service Rep, your role will be pivotal in ensuring clients' needs are met promptly and professionally. You will be the frontline support, assisting clients with policy inquiries, resolving issues, and providing tailored solutions to meet their individual needs.

If you are a dedicated customer service professional looking to be part of a team that values teamwork, integrity, and client relationships, Ric Cave Allstate Agency is the place for you. Join us in our mission to provide top-tier service and make a positive impact in the lives of our clients.

Salary Range: $34000.00 - $55000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Client Interaction: Interact with customers, addressing inquiries, and providing tailored solutions. In-Person Assistance: Offer in-person support to clients at our Tampa location, ensuring their needs are met efficiently. Policy Management: Assist clients with policy inquiries, updates, and changes, providing accurate information and guidance. Issue Resolution: Resolve customer concerns and complaints promptly and professionally. Documentation: Maintain accurate records of client interactions and transactions for reference and follow-up. Team Collaboration: Work closely with colleagues to ensure a cohesive and positive customer service experience.

Licensing: Active Florida P&C License is required

Experience: Prior experience in customer service in the insurance field

Communication Skills: Excellent verbal and written communication abilities

Customer Focus: Strong commitment to delivering exceptional service and building positive client relationships

Reliability: Dependable, punctual, and able to handle a fast-paced work environment

Team Player: Ability to collaborate effectively with colleagues and contribute to a supportive team culture