Licensed Customer Service Representative - Rathweg Insurance Associates, Inc.

Join Rathweg Insurance Associates, Inc., a reputable and client-focused insurance company located in Dayton, Ohio. As a Licensed Customer Service Representative, you will play a crucial role in providing exceptional service to our valued clients.

At Rathweg Insurance Associates, Inc., we take pride in our unwavering commitment to our clients and our dedication to delivering personalized insurance solutions. In this role, you will be responsible for assisting clients with their insurance needs, addressing inquiries, and ensuring their satisfaction.

We are seeking a positive and inviting individual who is passionate about delivering top-notch customer service. As a key member of our team, you will have the opportunity to establish and nurture long-term relationships with our clients, ensuring their continued loyalty.

If you thrive in a fast-paced and client-centric environment and are ready to take on new challenges, Rathweg Insurance Associates, Inc. welcomes you to apply now!

Salary Range: $18.00 - $22.00 per hour

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Paid Continuing Education

Work-Life Balance

Hands-On Training

Weekends Off

Monthly Employee Appreciation Lunch

Free Coffee

Hands on Training

Responsibilities

Client Assistance: Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues effectively.

Insurance Policy Support: Assist clients in understanding their insurance policies, including coverage details, terms, and conditions.

Claims Processing: Facilitate and guide clients through the claims process, ensuring a smooth and timely resolution.

Policy Updates: Help clients update their insurance policies as needed, ensuring accuracy and compliance.

Documentation Management: Maintain accurate and organized client records, including policy details, endorsements, and other relevant documentation.

Insurance License: Must hold an active Property and Casualty insurance license.

Customer Service Experience: Previous experience in a customer service role is required.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and colleagues.

Attention to Detail: Strong attention to detail to ensure accurate processing and documentation.

Organizational Skills: Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Adaptability: Flexibility to adapt to changing customer needs and business priorities.