LICENSED CUSTOMER SERVICE REPRESENTATIVE - Xan Vargo State Farm

Join Xan Vargo State Farm, a prominent insurance agency committed to delivering exceptional service from our office in Lancaster, Ohio. As a LICENSED CUSTOMER SERVICE REPRESENTATIVE, you will be part of a close-knit team that values customer satisfaction and community engagement. This position offers an inviting environment where hard work and dedication are recognized and rewarded. In this role, you'll serve as a vital link between the agency and our valued clients, providing personalized service and expert advice. If you are passionate about helping people and looking to build a career in insurance sales, this is the perfect opportunity for you to thrive and grow. Come be a part of our professionally enriching and positively inviting work culture.

Salary Range: $35000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Family Focused

Paid Holidays

Appreciation Lunches

Paid Volunteer Days

Responsibilities

Customer Interaction: Establish a warm and inviting relationship with clients, effectively understanding their insurance needs.

Policy Management: Assist clients with updates, changes, and renewals of their insurance policies to ensure continuous coverage.

Problem-Solving: Address and resolve client inquiries or issues in a timely and professional manner.

Documentation: Accurately maintain and update client records and information.

Compliance: Follow state and federal regulations to stay compliant with industry standards.

Support Sales: Work closely with the sales team to identify and capitalize on cross-sell and up-sell opportunities.

Training: Participate in ongoing training programs to stay informed about new products and industry changes.

Licensing: Active state insurance license is required

Experience: Prior customer service experience in insurance or a related field preferred

Communication Skills: Strong verbal and written communication abilities

Customer-Oriented: Demonstrated commitment to client satisfaction

Problem-Solving: Ability to address and resolve client issues effectively

Organizational Skills: Excellent multitasking and organizational abilities

Team Player: Ability to work well within a team environment

Adaptability: Capability to learn new systems and processes quickly