Licensed Customer Service Representative - Primary Location

Join Epic One Insurance Group, a leading company in the insurance industry that offers a hybrid remote work environment in Oak Brook, Illinois. At Epic One, we prioritize creating a positive and inviting atmosphere for our employees, fostering a strong sense of community even in a remote setting. We value collaboration, innovation, and excellence in customer service.

Salary Range: $48000.00 - $60000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Client Assistance: Provide professional support to clients, addressing their insurance queries and needs promptly and accurately.

Inbound Inquiries: Manage incoming customer inquiries via phone, email, and other channels, resolving issues and providing information efficiently.

Policy Management: Handle policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.

Cross-functional Collaboration: Work closely with other team members to coordinate client requests and provide seamless service.

Quality Assurance: Maintain high standards of service quality, ensuring customer satisfaction and retention.

Continuous Improvement: Seek opportunities for personal and professional growth, actively participating in training and development programs.

Licensing: Active Illinois Property & Casualty License is preferred.

Experience: Previous experience in customer service, preferably in the insurance industry, is a plus.

Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.

Customer Focus: Dedication to providing exceptional service and meeting client needs with empathy and professionalism.

Adaptability: Ability to work efficiently in a hybrid remote environment, demonstrating flexibility and collaboration skills.

Team Player: Strong team-oriented mindset with the ability to collaborate effectively with colleagues to achieve common goals.

Tech Proficiency: Familiarity with CRM systems and other relevant software tools for efficient service delivery.