Licensed Customer Service Representative - Johanna James-Allstate

Join The James Organization, Inc/Allstate, a reputable organization dedicated to providing exceptional customer service in Skippack, Pennsylvania. We are a community-driven company that values personal connections and prioritizes customer satisfaction above all else.

As a Licensed Customer Service Representative, you will be the frontline of our organization, assisting customers with their inquiries, resolving issues, and ensuring a positive experience with every interaction. While this role is not remote, it offers the opportunity to work in a supportive team environment and make a real difference in the lives of our customers.

If you are a customer service enthusiast, eager to provide top-tier assistance, and thrive in a fast-paced environment where your skills shine, join us at The James Organization, Inc/Allstate and be part of a team that cares about both its employees and its clients.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary Based on Experience

Hands on Training

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Paid Vacation

Life Insurance

Responsibilities

Client Support: Assist customers with policy inquiries, changes, and coverage options to meet their individual needs.

Inbound Communication: Manage incoming calls and emails professionally, providing accurate information and timely assistance.

Policy Updates: Process policy changes and updates efficiently, ensuring accuracy and compliance with company guidelines.

Customer Advocacy: Advocate for customers' interests and provide empathetic support to address any concerns or issues promptly.

Documentation: Maintain detailed and organized records of customer interactions and transactions for reference and compliance purposes.

Licensing: Must possess a valid Pennsylvania Property & Casualty License.

Experience: Previous experience in customer service or a related field is advantageous.

Communication Skills: Strong verbal and written communication skills to interact effectively with clients.

Customer-Focused: A dedication to meeting customer needs and providing excellent service.

Professionalism: Maintain a professional demeanor and represent the company in a positive light.

Team Player: Collaborate effectively with colleagues to achieve team goals and deliver exceptional service.

Broad Computer and internet skills.