Licensed Customer Service Representative - Primary Location

Join Abdelkhalek Insurance Agency Inc, a vibrant and welcoming workplace located in Sunnyvale, California. As a Licensed Customer Service Representative, you will be instrumental in delivering exceptional service to our clients, ensuring their needs are met with warmth and professionalism. In our agency, we value building lasting relationships with our customers, focusing not only on their insurance needs but also on enhancing their overall experience with us. This role is your opportunity to shine in a positive environment where your skills and dedication are recognized. You will work closely with our team on-site to cultivate a supportive atmosphere for both clients and colleagues. If you have a passion for helping others and a commitment to excellence in customer service, we would love to have you join our team!

Salary Range: $52000.00 - $72000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Parental Leave

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Career Growth Opportunities

Responsibilities

Client Support: Provide exceptional customer service by addressing client inquiries and resolving issues promptly.

Policy Management: Assist clients in understanding their insurance policies, updating information, and processing changes as needed.

Relationship Building: Cultivate strong relationships with clients to drive satisfaction and loyalty through personalized service.

Team Collaboration: Work collaboratively with team members to ensure a seamless customer experience and support overall company goals.

Training and Development: Engage in ongoing training to stay current on insurance products and services, ensuring knowledgeable guidance for clients.

Licensure: Valid California Insurance License is required.

Experience: Previous experience in customer service or insurance-related roles is highly preferred.

Communication Skills: Excellent verbal and written communication skills to effectively engage with clients.

Problem Solver: Strong problem-solving skills and the ability to think critically under pressure.

Organizational Skills: Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Team Player: A collaborative mindset and willingness to contribute to the teams success.