Licensed Insurance Customer Service - Primary Location

Join Ashley Freese & Associates, Inc., a dynamic insurance agency located in the heart of Lincoln, Nebraska, where we prioritize exceptional customer service and a positive work environment. As a Licensed Insurance Customer Service Representative, you will be an essential part of our team dedicated to providing top-tier support to our policyholders.

At Ashley Freese & Associates, Inc., we value transparency, teamwork, and dedication. We believe in building long-lasting relationships with our clients and ensuring their insurance needs are met with care and expertise. If you are a customer-oriented professional looking to make a difference and grow in the insurance industry, this is the perfect opportunity for you.

Salary Range: $30240.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Appreciation Lunches

Weekly Team Meetings

Annual Bonus Opportunities

Family Friendly

Positive Team Culture

Holiday Parties

Home/Work Life Balance

Pay Raise Opportunities

Responsibilities

Client Support: Provide exceptional customer service to policyholders, addressing inquiries, and resolving issues in a professional and timely manner.Policy Maintenance: Assist clients with policy updates, changes, and billing inquiries to ensure accurate coverage.Claims Assistance: Guide clients through the claims process, offering support and clear communication throughout.

Licensing: Possession of a valid insurance license or willingness to obtain one within 60 days of hire.

Customer Service Experience: Previous experience in a customer service role, preferably in the insurance industry.

Communication Skills: Excellent verbal and written communication abilities, with the ability to interact professionally with clients and team members.

Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively and efficiently.

Organizational Skills: Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously.

Team Player: Collaborative mindset with a willingness to support colleagues and contribute to a positive work environment.