Licensed Insurance Customer Service - Primary Location

Join the team at State Farm - Kert LeBlanc, where your skills and enthusiasm can make a difference. Located in Metairie, Louisiana, we are looking for a Licensed Insurance Customer Service Representative who thrives in a positive and inviting atmosphere. At State Farm, customer satisfaction is our top priority, and we aim to provide exceptional service to our valued policyholders. This role is entirely on-site, allowing you to build strong relationships with our team and clients while enjoying a vibrant work environment. If you take pride in delivering outstanding customer experiences and are ready to contribute to a dedicated team of professionals, we encourage you to apply today and become part of a company that values its employees as much as its clients.

Salary Range: $36000.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Family Friendly

Monthly Bonus opportunities

Home and work life Balance

Appreciation Lunches

Responsibilities

Client Interaction: Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.

Policy Management: Assist clients with changes to their insurance policies, ensuring accurate documentation and efficient handling.

Problem Solving: Analyze client needs and determine appropriate solutions to meet their insurance requirements.

Claims Assistance: Guide clients through the claims process, offering support and clarifying procedures.

Relationship Building: Develop and maintain long-lasting relationships with clients to ensure their continued satisfaction and loyalty with State Farm.

Continuous Improvement: Stay informed about company policies, procedures, and product offerings to provide accurate and up-to-date information to clients.

Licensing: Active insurance license in Louisiana is required.

Experience: Previous experience in customer service or insurance is preferred.

Communication Skills: Strong verbal and written communication skills are essential to interact effectively with clients.

Problem-Solving: Ability to resolve client issues and queries efficiently by providing satisfactory solutions.

Customer Focus: Passionate about delivering excellent customer service and ensuring client satisfaction.

Organizational Skills: Must be able to manage multiple tasks while maintaining attention to detail in a fast-paced environment.

Team Collaboration: Ability to work well in a team setting, fostering a positive and supportive atmosphere.

Tech-Savvy: Proficiency with CRM systems and Microsoft Office Suite is beneficial.