Licensed Insurance Customer Service - M. Priestman Desjardins Ins Grp LLC

Welcome to M. Priestman Desjardins Ins Grp LLC, a dynamic insurance firm rooted in North Miami Beach, Florida, with the convenience of hybrid remote work. We take pride in creating a harmonious balance between professional excellence and a flexible work culture. We invite you to join our team as a Licensed Insurance Customer Service Representative. Here, every employee is valued, and your contributions will be recognized and celebrated. As part of our team, you will be the trusted voice for our clients, providing them with exceptional customer service and leveraging your expertise to address their insurance needs. If you thrive in a positive and rewarding work environment and are eager to make a significant impact, we encourage you to apply and grow with us!

Salary Range: $15.00 - $20.00 per hour

Hourly Base Salary + Bonus Opportunities

Work from Home

Flexible Schedule

Hands on Training

Career Growth Opportunities

Monthly Bonus Opportunities

Community Involvement

Family Focused

Team Building Events

Weekly Team Meeting

Work Equipment Providedd

Responsibilities

Customer Interaction: Engage with clients through various communication channels to understand their needs and provide excellent service.

Policy Management: Assist with policy modifications, renewals, and cancellations, ensuring accuracy and compliance.

Claims Assistance: Guide customers through the claims process, providing timely updates and supporting documentation when required.

Issue Resolution: Address and resolve customer complaints and issues promptly and efficiently.

Documentation: Maintain accurate records of customer interactions and transactions.

Continuous Improvement: Stay updated with the latest insurance industry trends and product knowledge to offer informed advice.

M. Priestman Desjardins Ins Grp LLC, based in N Miami Bch, Florida, seeks a dynamic and motivated Licensed Insurance Customer Service representative to join our team. As a hybrid remote position, you'll enjoy the flexibility of working from home while maintaining a strong connection to our local office. We're dedicated to fostering a positive and inviting work environment where your efforts are recognized and celebrated. In this role, you'll be the go-to person for our clients, providing exceptional customer service, addressing their insurance needs, and ensuring their satisfaction. Join us and be part of a team that truly values collaboration, professional growth, and a passion for delivering outstanding service to our community! Insurance License Required, Must have 2 years Allstate experience

Responsibilities:

Client Support: Provide exceptional customer service to clients, addressing their insurance-related inquiries and needs effectively and promptly.

Policy Updates: Assist clients with policy changes, renewals, and claims, ensuring their insurance coverage remains optimal and up-to-date.

Problem Resolution: Resolve client issues and concerns with a positive attitude, ensuring a high level of client satisfaction and retention.

Product Knowledge: Stay informed about our insurance products and services to provide accurate and relevant information to clients.

Documentation: Maintain accurate and thorough records of client interactions, ensuring all information is updated in our CRM system.

Team Collaboration: Work closely with colleagues to ensure a seamless and efficient customer service experience, contributing to the overall success of the team.

Requirements:

Licensing: Active Florida Property & Casualty Insurance License is required.

Experience: Prior experience in a customer service role within the insurance industry is highly desirable.

Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.

Customer Focused: A strong commitment to delivering outstanding customer service and meeting client needs.

Adaptability: Ability to thrive in a hybrid remote work environment, balancing productivity and collaboration.

Problem-Solving: Strong problem-solving skills and the ability to handle challenging situations with professionalism and positivity.

Tech-Savvy: Proficiency with CRM software and other relevant technologies.