Licensed Insurance Customer Service Representative - Primary Location

Join Allstate Insurance-Tom Birks Agency, a well-established insurance provider located in Bloomfield, New Jersey, committed to delivering exceptional service with a personal touch. As a Licensed Insurance Customer Service Representative, you will be a pivotal part of our team, working directly with policyholders to address their inquiries, provide expert guidance, and ensure their satisfaction with their insurance coverage. Our agency places a strong emphasis on building lasting relationships with our clients and fostering a positive and inviting atmosphere for both employees and customers.

Salary Range: $37500.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Responsibilities

Client Support: Provide personalized assistance to clients regarding policy questions, claims, and adjustments.

Policy Management: Maintain accurate client records, process policy changes, and assist with policy renewals.

Claims Assistance: Guide clients through the claims process, ensuring timely and efficient resolution.

Customer Communication: Communicate with clients via phone, email, and in-person to address their insurance needs.

Service Excellence: Deliver exceptional service that exceeds client expectations and builds trust and loyalty.

Team Collaboration: Work closely with team members to ensure a cohesive and efficient customer service experience.

Licensing: Active NJ Property & Casualty License

Experience: Previous experience in customer service, insurance, or a related field is advantageous.

Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and colleagues.

Customer Focus: A genuine passion for assisting customers and providing exceptional service.

Detail-Oriented: Ability to maintain accurate records, process paperwork, and follow agency procedures.

Professionalism: A commitment to upholding the values and reputation of Allstate Insurance and the agency.