LICENSED INSURANCE CUSTOMER SERVICE REPRESENTATIVE - Primary Location

Join The NC Insurance Group as a Licensed Insurance Customer Service Representative in beautiful Cary, North Carolina. In this role, you will be the first point of contact for our valued customers, ensuring they receive exceptional service and support. We pride ourselves on our friendly, upbeat atmosphere, where each team member is valued and encouraged to contribute their ideas and insights. As a licensed representative, you'll handle a variety of inquiries regarding our insurance products and services, providing knowledgeable solutions that meet our clients needs. Your commitment to customer satisfaction will not only enhance our reputation but also create lasting relationships with our clients. If you are someone who thrives in a positive environment and is eager to make a difference, we would love to hear from you!

Salary Range: $45000.00 - $85000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Interaction: Provide exceptional service to clients by responding to inquiries and addressing their needs effectively.

Policy Support: Assist clients with their insurance policies, offering clarification and guidance as necessary.

Issue Resolution: Handle client concerns and resolve issues promptly, ensuring a positive experience.

Documentation: Maintain accurate records of client interactions and updates in the system.

Team Collaboration: Work closely with team members to ensure cohesive service delivery and support company objectives.

Continuous Improvement: Participate in training and development programs to enhance knowledge of products and services.

Licensing: Active North Carolina Property & Casualty and Life & Health License is required.

Experience: Previous experience in customer service, preferably in the insurance industry. AAA Insurance a PLUS

Communication Skills: Excellent verbal and written communication skills to effectively connect with clients.

Attention to Detail: Strong organizational skills and the ability to manage multiple tasks efficiently.

Customer Focus: A genuine desire to provide outstanding service and support to clients.

Team Player: Willingness to collaborate with colleagues and contribute to a positive team environment.