Licensed Insurance Customer Service Representative - Primary Location

About Us:

GreatFlorida Insurance of Coral Springs is a dynamic and growing insurance agency committed to providing exceptional service to our clients. As an agency, we focus on long-lasting relationships with our clients based on trust, fairness, and honesty. We are looking for talented and motivated individuals who share our values and are committed to providing outstanding customer service. We offer a fast-paced and challenging work environment where you will learn and grow. As a team member, you will be given the support and resources you need to succeed, including ongoing training and development programs. We believe in promoting from within and offer career advancement opportunities for our employees.

If you are looking for a rewarding career in the insurance industry and want to work with a team that is dedicated to excellence, we encourage you to apply for our open positions.

Base salary of $38,000-42,000 per year (depending on experience), ongoing training and development programs, and Monday thru Friday Work Schedule.

• This is not a sales position

Salary Range: $38000.00 - $42000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Retirement Plan

Coffee and Snacks Provided

Team Lunches

Friendly Team Culture

Responsibilities

• Follow-up on referrals and warm leads to gather information.
• Develop effective customer relationships to boost client loyalty and enhance product retention.
• Answer customer questions about their insurance policy and provide the necessary documentation, such as Certificates of Insurance and identification cards.
• Utilize various computer systems to take premium payments, update and make changes to policies, and manage policies.

• Required Florida 4-40 Customer Service License
• 1-year insurance customer service experience
• Knowledge of Agency Management Systems (AMS), typing, data entry, and using a multiline phone system
• Demonstrate professionalism over the phone, in writing, and in person to create a positive work environment and ensure effective communication.
• Able to work independently, be accountable for own tasks, and collaborate with others.
• Displays the highest level of technical and cognitive abilities to ensure accuracy and precision