Licensed Insurance Customer Service Representative - Grand West Insurance

**Candidate Must Have an Active Property and Casualty license to be considered**

At Grand West Insurance, an Industry Leading Insurance Agency weve proudly served Littleton and the greater Colorado community for 27 years. Specializing in Home, Life, and Auto insurance, were more than just an insurance provider; we are trusted advisors committed to delivering protection tailored to each clients unique needs. With a reputation for personalized service, industry recognition, and a client-first approach, we stand out as a premier agency. Our culture emphasizes care for our clients, community, and team, creating a fast-paced but rewarding environment where everyone is empowered to make an impact.

Were seeking a Licensed Insurance Customer Service Representative to be the backbone of our office. Youll assist clients with policy changes, claims processing, and billing inquiries, all while supporting the sales team behind the scenes. This role offers flexible hours and the opportunity to work remotely or in person.

Base Salary + Bonus Opportunities: $19.00 - $30.00/hour

Were dedicated to serving our family from 8:00 AM to 6:00 PM Mountain Time, but we understand that life doesnt always fit into a typical schedule. Are you someone who simply needs a flexible work arrangement? If you know you have what it takes to be a pros pro, lets chat about your unique situation and see how we can make it work for both of us. Were all about finding the right fit for exceptional people.

Ready to be the organized heart of our team? Apply now to join Grand West Insurance and help us continue delivering exceptional service to our clients.

Salary Range: $19 - $30 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

• Client Support: Handle policy inquiries, billing issues, and claims processing to ensure clients feel supported.
• Policy Management: Assist clients with updates, issue insurance cards, and ensure all policy documentation is current.
• Claims Assistance: Be the first point of contact for clients filing claims, offering guidance throughout the process.
• Office Organization: Manage administrative tasks like scheduling, filing, and overseeing office supplies.
• Sales Team Support: Process paperwork, applications, and assist the sales team with client details to help streamline operations.
• Communication Liaison: Ensure prompt client communication, relaying messages to team members and following up as needed.
• Compliance: Maintain accurate client records and ensure all documentation meets regulatory standards.

• Licensed: Must hold an insurance license before starting the position.
• Customer Service Expertise: A genuine passion for helping clients and ensuring they feel valued and heard.
• Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and keep the office running smoothly.
• Claims & Policy Knowledge: Experience assisting clients with claims and policy changes is a plus.
• Team Support: A collaborative mindset with the ability to assist the sales team and manage behind-the-scenes tasks.
• Attention to Detail: Ensure that all forms, records, and communications are accurate and compliant.