Licensed Insurance Customer Service Representative - T. P Key & Associates LLC

T. P Key & Associates LLC is an agency located in Roswell, Georgia. Our agency owner, boasting a decade of experience, has created a culture that values support and collaboration. Each team member is provided with their own office space, and our collective goal is to expand to a second location by the end of 2024. Join us in building something extraordinary and be a part of a team committed to success.

As a Licensed Insurance Customer Service Representative at T. P Key & Associates, you'll play a crucial role in our commitment to education, communication, and customer satisfaction. This position involves serving a diverse clientele, working with cutting-edge technology, and contributing to a collaborative and supportive team environment. With our competitive commission structure, candidates can make an additional 10% commission with any new business sold.

Join our team if you're seeking a role as a Licensed Insurance Customer Service Representative who values feeling supported and continuous growth. T. P Key & Associates is committed to providing a supportive and challenging environment where your contributions matter.

Salary Range: $30000 - $35000 per year

Annual Base Salary Based on Experience

Evenings Off

Paid Time Off (PTO) after 6 Months

Weekends Off

401k Plan After 1 year

Advancement Opportunities

Continuing Education Opportunities

Professional Work Environment

Equipment Provided

Pet-Friendly Office

Performance Bonuses

Monday - Friday (8:30am - 5pm) Work Schedule

Weekly Team Meetings

Weekly One-on-One Meetings

Paid Mileage for Travel

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Answer incoming phone calls and schedule appointments.
• Attend one social event every month to help build client relationships and expand business.

• Must have a Georgia Property and Casualty License with 1+ years in the insurance industry is Required. Sales experience is a BONUS.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Assess incoming tasks, requests, and inquiries to determine their level of urgency and importance, effectively managing time and resources to meet client needs.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• Consistently uphold a polished and professional appearance, adhering to the company's dress code for a business environment.