Licensed Practical Nurse/Certified Medical Assistant - Spectra Health

JOB SUMMARY: The Licensed Practical Nurse/Certified Medical Assistant provides patient care, which is appropriate to the patient's age, diagnosis, symptoms, physician orders and following established policies and procedures. They create a patient centered environment for all patients. The LPN/Certified Medical Assistant role is eligible for employer provided Tobacco Treatment Specialist training within 12-18 months of being hired.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES:

• Review and comply with regulatory standards.
• Strict adherence for privacy and confidentiality, for both patients and employees of Spectra Health
• Champion Spectra Health's organizational values of Compassion, Trust, Respect, Equity, and Inclusivity.
• Affirm Spectra Health's culture of safety by demonstrating actions and behaviors that consistently contribute to a positive and safe work environment for our employees and guests. (i.e., timely incident reporting, resolving hazards proactively, resolving privacy and security concerns, etc.).
• A positive approach to teamwork, building collaborative positive relationships throughout the organization in order to share knowledge and experience.
• Ability to work independently.
• Be part of the solution, supporting change and participating in activities to promote organizational leadership.
• Make decisions based on what's best for Spectra Health's patients.
• Attend mandatory trainings and attend at least 80% of departmental meetings.
• Adhere to all Spectra Health's policies and procedures and serves as a departmental champion of Spectra Health's Compliance Program activities.

ESSENTIAL JOB FUNCTIONS:

• Obtain chief complaint from patients using information from patient/patient's family and previous medical records
• Schedule lab work, test, procedures or surgeries according to standards; appointments
• Completes and codes laboratory and radiology requests and obtains waivers from patients as necessary
• Complete training and perform CLIA waived labs tests as allowed by certification/license
• Identifies significant changes or high-risk situations in patient's condition and takes appropriate actions as evidenced in reporting and documentation
• Provides triage for urgent patient calls and discussion with provider
• Prepares patients for exams and assists with procedures as provider requests
• Maintains an efficient flow of patients
• Administers medications
• Answers telephone, routes call and takes accurate and complete phone messages for the provider and relays information in a prompt manner following policy
• Provides patient/patient's family with appropriate education based on identified needs to optimize patient/patient's family understanding and documents response according to standard operating procedure
• Documents in the EHR all authorized medication refills and instructions given.
• Completes all charting and documentation
• Notifies Nurse Manager of any complaints, unsatisfactory outcomes or special requests.
• Notify patients of lab reports when requested by provider.
• Schedules referral appointments and obtains all necessary information for the patient and tracks for appropriate follow-up
• Adjusts own schedule to meet fluctuation in workload
• Prepare instruments for CSR
• Communicate supply needs to appropriate staff to ensure timely restock of supplies
• Check Meds and supplies for outdates
• Other duties as assigned such as phlebotomy, scanning, performing EKGs.
• Basic knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook.  Ability to work on local desktop and in remote desktop sessions. Basic computer hardware knowledge.  Ability to gain proficiency in VCHC's organizational software programs including but not limited to the electronic medical or dental records, practice management systems, and multiple web-site accounts.

JOB QUALIFICATIONS:

Certified Medical Assistant:

Required:

• Graduate of a one or two-year program leading to a degree in Medical Assisting.
• Certified Medical Assistant or Registered Medical Assistant.
• Certified by the North Dakota Department of Health as a Certified Nursing Assistant or registered by North Dakota Board of Nursing as a Nursing Assistant or must obtain within the first four (4) months of employment.

Preferred:

• Experience working as a Medical Assistant with a physician or mid-level provider.

Clinical Office Nurse:

Required:

• Holds current valid North Dakota license as a LPN.

Preferred:

• One to two years clinical nursing experience, preferably in a clinic setting.

PHYSICAL REQUIREMENTS: The Licensed Practical Nurse/Certified Medical Assistant works in a clinical environment that requires the employee to be on the feet for long periods of time. This position requires the ability to communicate with patients and periodically might require the ability to lift and carry items (not more than 20lbs).

REMOTE WORK: The Licensed Practical Nurse/Certified Medical Assistant position is not eligible for full-time or hybrid remote work. For more information about remote work, please see HR Policy 1.29 - Remote Work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Spectra Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation or gender identity.