Licensing Specialist - Mountain Alarm Fire & Security

Come help us protect lives!

Fire Protection Service Corporation is a team dedicated to providing life safety products and services to our customers. We are a team of eagles. Our mission statement is Intelligence, Initiative, and Integrity. Our team members focus on providing excellent customer service for internal and external customers. We are committed to improving processes to create superior efficiency.

Fire Protection Service Corporation is hiring for a Licensing Specialist in our Ogden branch of Link Interactive.

Position Summary: Researches, maintains records, compiles information, and submits the necessary forms for branch permits and licensing. Manages and process customer specific permits and renewals. Works cooperatively with corporate licensing.

We are looking for a hard working, outgoing individual to join our licensing team. Experience working directly in licensing is not required, as training will be provided. The indivdual hired should possess the qualifications needed to succeed in the position, including excellent attention to detail, excellent skills in online and over the phone research into what licenses are needed and being customer service driven. If you embody these qualities please consider joining our team!

Essential Duties and Responsibilities:

• Process all customer permits as needed. Permits will be processed through customers local counties, cities and states.
• Process all permit and license renewals.
• Works directly with customers, operations, sales, corporate licensing, and central station to obtain permits, licenses, and other branch specific requirements.
• Researches permit and licensing requirements for both customer permits and company licenses.
• Submits all company license paperwork to corporate licensing for completion.
• Professionally communicates with customers, counties, cities and states via email and phone regarding permits, licenses, and other branch specific licenses, research and processing.
• Professionally communicates with customer(s) regarding initial and renewal permit processing.
• Proactively screens incoming orders to determine licensing and permit requirements.
• Works directly with accounting to ensure billing for customer permits occurs as needed.
• Timely follow-up throughout all stages of permitting and licensing.
• Communicates any permitting issues interfering with activation of accounts directly to operations.
• Utilizes DocuSign to electronically collect signatures for internal and external purposes.
• Utilizes a variety of industry specific software.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality, Non-Disclosure, and Non-Solicitation Agreement, and Company Safety Policy. Performs other duties as assigned.

Qualifications:

• High school diploma or G.E.D. equivalent.
• Excellent phone etiquette.
• Excellent verbal and written communication skills.
• Strong research skills and excellent attention to detail.
• Must read and speak English.
• Punctual.
• Must be customer service driven.
• Able to multi-task.
• Must be able to type proficiently and have working knowledge of Microsoft Word and Excel.
• Competent in the ability to originate and correspond by email.
• Professional appearance, business casual.
• Ability to self-supervise.
• Complies with all applicable safety, environment, health and waste management polices and procedures.
• U.S. Citizenship or permanent residency is required.

About Mountain Alarm Fire & Security:

Mountain Alarm Fire & Security has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. As a family owned and operated company, we strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.

Acquired in December 2021 Mountain Alarm is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.